topic Re: Unable to contact Sky, unable to cancel my subscription in Archive

Unable to contact Sky, unable to cancel my subscription

MaryHB — Tue, 25 Jan 2022 17:17:05 GMT

I have been with SKY for 10 years +. The service has gone rapidly downhill over that time. It is impossible to contact anyone no matter how big or small the problem.

My sky TV box has not worked correctly for months, only a few chanels work. Everytime I try to contact Sky, I am brought around in circles from web link, to web link - no resolution.

I have phoned and have been on hold ( at a premium rate call) for 30 mins + everytime - I will not waste more money trying to call anymore. My contract is up on February 24th. I have now cancelled my direct debit. If someone wants to contact me regarding this they can phone or e-mail me. I will no longer pay for a service I am not recieving. I would not advise anybody to subscribe to sky TV, it is absolutely terrible.

This is my formal notice that I am ending my subscription on February 24th / 2022 as Sky have no other facility to allow me to do this.

Re: Unable to contact Sky, unable to cancel my subscription

SKY1992bf — Tue, 25 Jan 2022 17:23:21 GMT

@MaryHB Your post here won't be acceptable as notice of cancellation as this a customer helps customer forum only with no account

Cancelling your direct debit without giving cancellation notice is a breach of contract and could cause debt recovery procedures and poor credit rating

Sky won't contact you off the back of your forum post or because you have cancelled direct debit they will just send payment demands and requests for direct debit to be restored

if you wish to cancel/downgrade choose an option on the link below which includes a message service (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Unable to contact Sky, unable to cancel my subscription

PandJ2020 — Tue, 25 Jan 2022 17:39:05 GMT

@MaryHB wrote:
This is my formal notice that I am ending my subscription on February 24th / 2022 as Sky have no other facility to allow me to do this.

You cannot give notice on a public forum.

Sky does not have a premium rate line to call. Cancelling your DD will not cancel your account and it will make it even harder to contact Sky.

To give Sky 31 days notice then you'll need to contact them, either by phone, post or chat. Try this link: https://www.sky.com/help/articles/cancel-sky-tv

Re: Unable to contact Sky, unable to cancel my subscription

Armchair+Dave — Mon, 28 Mar 2022 09:57:07 GMT

Praise where praise is due.

Just wanted to say that I cancelled Sky TV today. I've been with them for over 10 years. I decided to watch less TV for a while!

I'm posting here because I've seen so many postings/experiences where cancelling Sky was very arduous.

My experience was actually good and the Sky contact was very considerate. Yes, I had to wait 20 minutes before my call was accepted - but the person I spoke too was very polite and only asked once if Sky could change my mind. The call lasted a few minutes and job done.

Regards

David

Re: Unable to contact Sky, unable to cancel my subscription

Daniel0210 — Mon, 28 Mar 2022 10:11:22 GMT

@Armchair+Dave

Great to hear positive feedback for a change 👍

Re: Unable to contact Sky, unable to cancel my subscription

wrensdasda — Mon, 02 May 2022 14:09:46 GMT

I cannot get hold of Sky at all. I have tried to cancel on their Sky’s Virtual Assistant and gave them notice that way. There is no other way to contact them. If you cancel our direct debit as well the phone cal directs payment. It's disgraceful. There is a home. way to contact them to even give them notice. I begrudge paying another amount of money just to get to speak to someone as I coudlnt the last time. Who has an address I can send them my termination and notice email and postal address. please help

Re: Unable to contact Sky, unable to cancel my subscription

Daniel0210 — Mon, 02 May 2022 14:11:24 GMT

@wrensdasda
You’ll need to contact Sky to reduce part of your TV package or cancel it completely giving the required notice of 31 days if you are out of contract. If you are in a minimum term, you can't usually cancel TV contracts until that has ended. This link may help https://www.sky.com/help/articles/cancel-sky-tv
If you’re in the UK it should include a Message Us option between 0900-1930.
If you’re in the ROI it’s only by calling or writing in.

If you are cancelling broadband totally or are moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another ISP who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router so ensure you get proof of posting and keep it indefinitely.

Re: Unable to contact Sky, unable to cancel my subscription

wrensdasda — Mon, 02 May 2022 14:11:37 GMT

Dave SKY ARE USELESS AND SCAMMERS> MAKING PEOPLE PAY BEFORE YOU CAN GET TO CUSTOMER SERVICES. NO CALL CENTRE NO HUMAN TO SPEAK TO. TOTAL DISGRACEFUL . IWANT TO CANCEL AND CANNOT GET GHOLD OF ANYONE SO THEY CHARGE ME ANOTHER MONTH

Re: Unable to contact Sky, unable to cancel my subscription

wrensdasda — Mon, 02 May 2022 14:13:21 GMT

I just want to cancel my TV. Been with them for 20 years and want to speak to someone,

Re: Unable to contact Sky, unable to cancel my subscription

Daniel0210 — Mon, 02 May 2022 14:13:41 GMT

@wrensdasda wrote:

Dave SKY ARE USELESS AND SCAMMERS> MAKING PEOPLE PAY BEFORE YOU CAN GET TO CUSTOMER SERVICES. NO CALL CENTRE NO HUMAN TO SPEAK TO. TOTAL DISGRACEFUL . IWANT TO CANCEL AND CANNOT GET GHOLD OF ANYONE SO THEY CHARGE ME ANOTHER MONTH

No point in shouting at fellow customers @wrensdasda Have you tried the options provided above?

Re: Unable to contact Sky, unable to cancel my subscription

scotia56 — Tue, 03 May 2022 19:18:35 GMT

I have had same problem. End up in circles, no one to talk to. 28 years a customer. Just cancelled my DD out frustration. Only wanted to cancel Cinema.

Re: Unable to contact Sky, unable to cancel my subscription

GD1 — Tue, 03 May 2022 19:19:57 GMT

@scotia56 Cancelling your Direct Debiot won't get Sky to contact you, in fact it will simply cause more problems than they fix.

Re: Unable to contact Sky, unable to cancel my subscription

Daniel0210 — Tue, 03 May 2022 19:21:04 GMT

@scotia56

Cancelling your Direct Debit is the worse thing you could do. Sky won't contact you apart from letters mentioning debt collectors and you still won't have cancelled.

Re: Unable to contact Sky, unable to cancel my subscription

scotia56 — Wed, 04 May 2022 07:18:11 GMT

Just got in contact. Reinstated my DD but guess what? The cancellation dept was closed! Sky is the most annoying 'utility' company ever. Decided to cancel whole package properly tomorrow, not just cinema. Won't miss it tbh!

Re: Unable to contact Sky, unable to cancel my subscription

Lisa-P1987 — Wed, 04 May 2022 12:04:12 GMT

Hi there scotia56, we do have a chat team who you can speak to about cancelling or downgrading.

They are available till 7.30pm. Perhaps this is an easier contact method for you?

https://www.sky.com/help/articles/cancel-sky-tv

Re: Unable to contact Sky, unable to cancel my subscription

scotia56 — Wed, 04 May 2022 13:49:45 GMT

Managed an early morning call to sort out Cinema cancellation. Still considering cancelling whole contract. As as a Diamond VIP member, pretty appalled at the circles you can go in trying to cancel something. For example :

1. Phone message 'is that everything'? Answer yes, you get dc'd.

2. Message service. Go to secure log in. Result? Error. Bad Page.

3. Help pages that are not clear on who/ how to contact for cancellation.

Re: Unable to contact Sky, unable to cancel my subscription

Kjw67 — Thu, 26 May 2022 16:52:02 GMT

Also unable to cancel Sky. The numerous phone numbers don’t answer, they go straight to andwerphone message telling me Sky have asked me to contact them - which they haven’t. The ‘how to cancel sky’ information on Sky’s website does not tell me how to cancel sky either. I have cancelled my direct debit. How can any organisation make a thing so complex? I don’t want Sky any longer, I have tried for week after week to make contact respectfully and politely but Sky won’t respond. I’ve therefore cancelled my dd and wont be paying. any more.

Re: Unable to contact Sky, unable to cancel my subscription

GD1 — Thu, 26 May 2022 16:52:56 GMT

@Kjw67 You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Unable to contact Sky, unable to cancel my subscription

Daniel0210 — Thu, 26 May 2022 16:55:41 GMT

@Kjw67 wrote:

Also unable to cancel Sky. The numerous phone numbers don’t answer, they go straight to andwerphone message telling me Sky have asked me to contact them - which they haven’t. The ‘how to cancel sky’ information on Sky’s website does not tell me how to cancel sky either. I have cancelled my direct debit. How can any organisation make a thing so complex? I don’t want Sky any longer, I have tried for week after week to make contact respectfully and politely but Sky won’t respond. I’ve therefore cancelled my dd and wont be paying. any more.

@Kjw67

Cancelling your DD is the worst thing you could have done. Sky will charge you non payment fees, possible involve debt collectors and you still won't have cancelled so the charges will only increase. This would obviously impact your credit rating.

Re: Unable to contact Sky, unable to cancel my subscription

scotia56 — Tue, 31 May 2022 15:48:57 GMT

Don't go down the cancel DD route. Full of problems. Phone them later at night of early morning. I finally got through to them. I agree though, the whole process is deliberately convoluted and misleading and is shameful. I am in the process of cancelling other chunks of Sky and will eventually leave this bunch of charlatans.