Payment

Sophie954 — Tue, 27 Sep 2022 20:29:15 GMT

When I set up my contract with you I paid 38 pounds a month and that was affordable for me I managed with the payments I now have 60 + 100+ amounts coming out of my account and have checked online and is now saying i pay 35 for broadband and phonr line and 35 for TV this isn't what I agreed to nor what I can afford

Re: Payment

caesarome — Tue, 27 Sep 2022 20:30:30 GMT

As explained here:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 12/18 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

topic Payment in Archive

Payment

Re: Payment