topic Ripoff in Archive

Ripoff

Wilko1723 — Tue, 27 Sep 2022 07:04:58 GMT

I was told all admin fees and extra service charges would not be included on my bills.. i want them reimbursed and my bank charges reimbursed or I will cancel my account and contact the financial ombudsman! Appalled at SKY's behaviour after being such a loyal customer!!

Re: Ripoff

Daniel0210 — Tue, 27 Sep 2022 07:08:32 GMT

@Wilko1723
Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. If you negotiated the deal on the phone and the admin charge(s) weren’t mentioned (or you were told they wouldn't be added) you need to call Sky again. They should be able to listen back on your original call and they can potentially cancel them. You won't be reimbursed for any bank charges you incurred.

Re: Ripoff

Mark39 — Tue, 27 Sep 2022 07:08:35 GMT

You're telling other customers. Best to raise this as a complaint directly with Sky.

Re: Ripoff

Wilko1723 — Tue, 27 Sep 2022 07:10:58 GMT

I know what I was told.. you sound like you work for sky

Re: Ripoff

PandJ2020 — Tue, 27 Sep 2022 07:34:05 GMT

@Wilko1723 wrote:
you sound like you work for sky

Sky staff are clearly marked.

The advice above is correct - also you cannot complain to any ombudsman until you've exhausted the company's complaints procedure, i.e. deadlock.