topic Re: incentive card wont activate in Archive

incentive card wont activate

Jojonine9 — Thu, 22 Apr 2021 09:15:21 GMT

i have just joined sky and received my edenredcard but when i go to the website to activate after completing the first page when i press next the first page dissappears and the second page is blank/does not appear. i have now done this several times and beginning to wonder if its me or a faukt with the activation site

Re: incentive card wont activate

caesarome — Thu, 22 Apr 2021 09:18:47 GMT

There is a Contact Us that you could use the contact the company about this here:

https://www.edenred.co.uk/spend-incentive-award-card

Re: incentive card wont activate

Jojonine9 — Thu, 29 Apr 2021 18:11:36 GMT

I am still struggling with this wretched incentive card. I used the contact number to activate the card as it would not activate online. I have tried to use it at B&Q, petrol station, draw cash but still it didn't work so today i called again and was told it did not work for certain things like petrol, cash, gambling but it should have worked at B&Q. so tonight i tried to buy paint from B&Q after i was assured it would work and yet again it would not work. My frustration is growing. Has anyone had success with the card or is it just me

Re: incentive card wont activate

caesarome — Thu, 29 Apr 2021 18:21:03 GMT

You will need to call them again about this.

Re: incentive card wont activate

SKY1992bf — Thu, 29 Apr 2021 18:25:31 GMT

you will need to contact edenred again I'm afraid via their contact us page

https://www.edenred.co.uk/reward-recipients/how-to-use-my-incentive-award-card/spend-my-incentive-award-card/#.YHqteyV4XYU

if clearing your browser cache or using a different browser doesn't work

Re: incentive card wont activate

Sue+GW — Thu, 17 Jun 2021 13:00:40 GMT

The links people have posted, whilst appreciated, don't give any contact details. The number (every day for 5 days) says they're closed for staff training, their email doesn't work and sky won't help

Re: incentive card wont activate

GD1 — Thu, 17 Jun 2021 13:08:11 GMT

@Sue+GW Sky won't help because the card is provided by Edenred, Sky does not have access to their systems, it is Edenred you need to contact.

Re: incentive card wont activate

Sue+GW — Thu, 17 Jun 2021 13:31:24 GMT

Tried that. Email bounces back. Their phone lines have been 'closed for customer training and will reopen tomorrow' for 5 days now. Online activation won't work.

Re: incentive card wont activate

Mark39 — Thu, 17 Jun 2021 13:40:11 GMT

That leaves only writing to them as an option, then, unfortunately.

Re: incentive card wont activate

G+gmail — Mon, 18 Oct 2021 19:34:23 GMT

Hello

I have the exact same issues with this. Is it a form of fraud by this company edenred? It is all so very strange. Sky issue the cards as a 50euro incentive qnd therefore they remain responsible to ensure customers retrieve this incentive.

Re: incentive card wont activate

TechmanagerMal — Wed, 20 Oct 2021 01:50:21 GMT

@G+gmail wrote:
Hello
I have the exact same issues with this. Is it a form of fraud by this company edenred? It is all so very strange. Sky issue the cards as a 50euro incentive qnd therefore they remain responsible to ensure customers retrieve this incentive.

I would agree with that - the same way Sky pays compensation when Openreach doesn't turn up.
I would contact Sky again.

Re: incentive card wont activate

Tufty53 — Fri, 05 Nov 2021 20:40:44 GMT

Hi for anyone still having problems with activating your Edenred card, I have just had the same problem and finally got it done. When it asks you to enter the card number, you may like myself have been putting in the long number on the front or even some zeros followed by the 3 numbers on the back. The number you need to enter is the 8 digit number in the top right corner on the reverse of the card. As I said it finally worked for me, hope this helps anyone who is still having problems.

Re: incentive card wont activate

amanda1849 — Sat, 08 Jan 2022 12:25:40 GMT

I've tried everything to activate my card, I'm using the right details.. can anyone help

Re: incentive card wont activate

Ladydanni — Sat, 08 Jan 2022 18:44:51 GMT

I am having the same issue. As is my friend. We gave called edenred and requested an activation code, which will be sent in 3-5 working days 🙄 so guess will just have to see what happens then.

Re: incentive card wont activate

amanda1849 — Sat, 08 Jan 2022 18:46:27 GMT

I'll call Monday

Re: incentive card wont activate

Ladydanni — Sat, 08 Jan 2022 18:52:44 GMT

@amanda1849 it is an automated message when you call anyway. You just put in the details and then they say they will post activation code in 3-5 days

Re: incentive card wont activate

Sue+GW — Sun, 09 Jan 2022 00:21:19 GMT

I have given up after months. Edenred admitted the card 'may have been faulty', sent me a new one, didn't work AGAIN!! Pointless. Both companies refuse to take responsibility. This is added on to the fact that when they moved my equipment to my new address I lost all my sky VIP rewards. No recourse. The only thing that keeps me with sky is their disability customer service (and that's being ruined by people not being made to prove their disability).

Re: incentive card wont activate

Leah+k — Sun, 16 Jan 2022 13:28:19 GMT

Mine only has the customer services number I can't find the 8 digit code anywhere on mine

Re: incentive card wont activate

caesarome — Sun, 16 Jan 2022 13:31:04 GMT

If yiou can't find it then you would need to speak to the company that sends these out for help:

https://www.edenred.co.uk/reward-recipients/how-to-use-my-incentive-award-card/spend-my-incentive-award-card/

Re: incentive card wont activate

biglinda — Wed, 19 Jan 2022 13:48:58 GMT

To activate card it's the number on back, top hand side.