topic Re: Online payments in Archive

Online payments

Cassie89 — Wed, 21 Sep 2022 11:17:21 GMT

My bill is still showing up over £200 . I have had my bill wipped because of difficulty in paying the bill so I owe nothing. Why is my online account saying I still owe money when I don't. Its also saying sky is taking £200 out my bank on the 6th October.

Re: Online payments

caesarome — Wed, 21 Sep 2022 12:11:08 GMT

You are going to need as you did before and that is to phone Sky support so they can look into this for you.

Re: Online payments

SKY1992bf — Wed, 21 Sep 2022 12:46:58 GMT

@Cassie89 As per @caesarome but you will also have to prove this was agreed by either written confirmation received from sky or details of the call in which this was agreed

purely on the basis the automatic billing system is unlikely going to wipe a debt completely