topic Re: Sky Go Extra not activated on PS5 in Archive

Sky Go Extra not activated on PS5

Jlaw — Mon, 20 Jun 2022 10:40:15 GMT

I have activated Sky Go Extra through my Diamond VIP rewards yesterday but on the PS5 I am still getting the message that to watch something I need Sky Go Extra.

Re: Sky Go Extra not activated on PS5

caesarome — Mon, 20 Jun 2022 12:22:27 GMT

@Jlaw

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go Extra not activated on PS5

Lisa-P1987 — Mon, 20 Jun 2022 13:00:30 GMT

Thank you for escalating this. We have sent Jlaw an invite to chat 🙂

Re: Sky Go Extra not activated on PS5

Mr+Flibbles+86 — Wed, 22 Jun 2022 14:41:24 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks