topic Downloaded the Sky app, won't accept my postcode. in Archive

Downloaded the Sky app, won't accept my postcode.

Sweetheart+1 — Wed, 15 Jun 2022 17:13:38 GMT

Hi, can anyone help. Just downloaded the Sky app onto my phone and it won't accept my postcode, says it's invalid. Been at this address 8 years! Obviously can't go any further with installation and probably need to ring Sky. Just wondering if anyone else had this issue?

Re: Downloaded the Sky app, won't accept my postcode.

caesarome — Wed, 15 Jun 2022 18:43:21 GMT

Have you tried entering it with no gaps in it or if this is what you did to leave a gap ?

Re: Downloaded the Sky app, won't accept my postcode.

Sweetheart+1 — Wed, 15 Jun 2022 19:38:47 GMT

Thanks for your response. Yes l have tried numerous times inputting with a space and without, the only thing l haven't done is put it in lower case.

Re: Downloaded the Sky app, won't accept my postcode.

caesarome — Wed, 15 Jun 2022 21:21:10 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Downloaded the Sky app, won't accept my postcode.

Tom-W19 — Thu, 16 Jun 2022 10:15:26 GMT

Thanks for escalating. We've sent an invite to Sweetheart+1.

Re: Downloaded the Sky app, won't accept my postcode.

dmy24 — Sat, 18 Jun 2022 13:06:15 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂