topic Re: Red LOS light in Archive

Red LOS light

gb160 — Sat, 16 Apr 2022 06:16:20 GMT

Hello

Yesterday i lost all internet connectivity and im greeted with a red LOS light on the wall unit, i booked an engineer visit online which wont be until Tuesday.

From what ive read this is more than likely going to be an openreach problem, and the Sky engineer is likely to just pass the fault over to them, so its unlikely this will even be resolved on Tuesday.

So no internet all over the bank holiday, Frustrating to say the least, will I be entitled to any form of compensation etc?

Re: Red LOS light

gb160 — Sat, 16 Apr 2022 06:19:43 GMT

I should point out i have FTTP, installed around 6 months ago...Ive had a couple of short outages over that time, but the issues have always affected the local area and were fixed in a few hours.

I checked last night with someone else on Sky who lives around the corner and they had no such issue, so the issue only seems to be affecting me.

Re: Red LOS light

jamesn123 — Tue, 19 Apr 2022 09:35:11 GMT

@gb160

You are entitled to £8.40 per day after 2 full working days of no service

https://www.sky.com/help/articles/auto-compensation

Re: Red LOS light

gb160 — Tue, 19 Apr 2022 09:42:28 GMT

I guessed it would be something like this, hence no rush from Sky as they knew it was over a bank holiday so they wouldnt have to pay anyone anything.

Thanks for clarifying though.

The irritating thing was that the guy opposite had reported a fault on thursday, mine was all working fine then...while attempting to fix his problem openreach managed to take out the internet connection for myself and 8 of my neighbours all over the bank holiday weekend.

All up and running now, but pretty farcicle nonetheless.

Re: Red LOS light

TimmyBGood — Tue, 19 Apr 2022 09:45:07 GMT

@gb160 wrote:

I guessed it would be something like this, hence no rush from Sky as they knew it was over a bank holiday so they wouldnt have to pay anyone anything.

That's not really the issue, it's just that Openreach typically don't provide their ISP customers with personnel availability for domestic broadband over weekends and bank holidays.

Re: Red LOS light

jamesn123 — Tue, 19 Apr 2022 09:45:43 GMT

@gb160

Sky wouldn't have any control over it, it would have depended on Openreach's working hours over the bank holiday.

That is unlucky what happened though, lets hope Openreach have learnt their lesson and wont take out your connection again while attempting another fix!

Re: Red LOS light

gb160 — Tue, 19 Apr 2022 09:48:35 GMT

Yeah i guess the timing was the main issue here, always seems to happen to me.

A couple of years ago a drunk driver crashed his car into a street cabinet taking out the internet to my entire street on Xmas eve !

Re: Red LOS light

jamesn123 — Tue, 19 Apr 2022 09:50:42 GMT

@gb160 wrote:

Yeah i guess the timing was the main issue here, always seems to happen to me.

A couple of years ago a drunk driver crashed his car into a street cabinet taking out the internet to my entire street on Xmas eve !

A few Christmas' ago a few people broke into our local exchange and stole all the copper which brought down the internet & phone services for the entire area for a week or so 😬