topic Re: Broadband in Archive

Broadband

Courtney2022 — Mon, 18 Apr 2022 19:34:28 GMT

Hi my internet has stopped working but it was working this morning

Re: Broadband

cookiemonsteruk — Mon, 18 Apr 2022 19:37:34 GMT

@Courtney2022

Is the internet light amber

Can you run tests on your my sky app using mobile data and tell us what it says. If it finds an external fault it should let you book an engineer

Re: Broadband

Courtney2022 — Mon, 18 Apr 2022 19:43:13 GMT

It was working this morning and now all of a sudden it has stopped the lights are all normal on the hub but it doesn't work on my tv or my phone

Re: Broadband

Courtney2022 — Mon, 18 Apr 2022 19:44:25 GMT

Can you speak to the sky people on live chat on the internet or can't you do that anymore do you know please

Re: Broadband

GD1 — Mon, 18 Apr 2022 19:46:45 GMT

@Courtney2022 Have you rebooted your hub?

Re: Broadband

Courtney2022 — Mon, 18 Apr 2022 19:49:52 GMT

Yes I have done it a few times today so I don't understand what it's doing?

Can we still talk to sky agents on live chat or haven't they got it anymore as need it sorting I am pregnant and I am very I'll and I need to stay in touch with my family and I can't connect to my friends hot spot al the time as she doesn't live with me

Re: Broadband

GD1 — Mon, 18 Apr 2022 20:00:59 GMT

@Courtney2022 No you will need to call to log a fault.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Broadband

Highlinder — Mon, 18 Apr 2022 20:35:41 GMT

@Courtney2022Have you been able to run the broadband test?