topic Re: On demand/catch up not workin in Archive

On demand/catch up not workin

Stephenp24 — Mon, 09 May 2022 20:53:09 GMT

We have just got our sky and we have the full sky entertainment package, kids package, on demand and catch up yet whenever I try to download anything it tells me to upgrade my subscription. I've changed the sd/HD settings and also turned the box off and on at the mains but to no avail its still not working. Any help is appreciated.

Re: On demand/catch up not workin

nigea99 — Mon, 09 May 2022 20:57:32 GMT

hi @Stephenp24

Unfortunatley, I think you are suffering from a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

I believe they try to refresh the card which sometimes works first time but I think it can take several attempts and even then sometimes it needs some other background process

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: On demand/catch up not workin

Stephenp24 — Mon, 09 May 2022 21:04:15 GMT

I haven't received an email is it instant?

Re: On demand/catch up not workin

nigea99 — Mon, 09 May 2022 21:09:21 GMT

@Stephenp24 wrote:

I haven't received an email is it instant?

No - it is not instant and can take a while depending on their workloads (& of course only during active support hours)

Re: On demand/catch up not workin

nigea99 — Mon, 09 May 2022 21:14:14 GMT

P.S. I am not 100% sure that will get an email so check back here periodically (tomorrow) to see if you get the chat bubble

Re: On demand/catch up not workin

Tom-W19 — Tue, 10 May 2022 08:50:37 GMT

Thanks for escalating. We've sent an invite to Stephenp24.

Re: On demand/catch up not workin

Rmccz92 — Tue, 10 May 2022 19:30:23 GMT

Followed all steps on this forum and my demand is still not working

"upgrade subscription"

Re: On demand/catch up not workin

Lisa-P1987 — Thu, 12 May 2022 10:30:01 GMT

Update – We are still looking to help you Stephenp24. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂