topic Re: connection on box drops in and out in Archive

connection on box drops in and out

Laurie+P — Tue, 10 May 2022 15:43:34 GMT

My connection to my Sky Q box drops out and in on its own or I have to re connect myself, there is nothing wrong with my internet Fiber optic 300meg down 100 up, no other appliance looses any think.

This is very annoying please help,

I spoke to one of you colleages aprox month ago he told me to move a few items, which I have done, NO differance,

please help with this, t

Thank you

SKY VIP

Mr L Parry

Re: connection on box drops in and out

jamesn123 — Tue, 10 May 2022 18:31:47 GMT

Hi @Laurie+P

It sounds like you are not on Sky Broadband as Sky do not provide those specific speeds on their packages?

Re: connection on box drops in and out

Laurie+P — Wed, 11 May 2022 11:02:31 GMT

No im not Im with Trooli, but had this problem for a while even when i was with :Plusnet.

Regards Laurie

Re: connection on box drops in and out

TimmyBGood — Wed, 11 May 2022 12:17:13 GMT

@Laurie+P

OK, so this is a Q television issue. I'll move the thread to that forum.

Re: connection on box drops in and out

Laurie+P — Wed, 11 May 2022 14:44:33 GMT

Thanks did not know where to post it, as this was my first time

Re: connection on box drops in and out

jamesn123 — Thu, 12 May 2022 09:15:06 GMT

@Laurie+P

How far away is the Q box from the router?

Is it out in the open or tucked away?

Are there any other devices near the Q box that have an internet connection? If so do they work as expected?