Q mini connection

Wolstenholme77 — Wed, 11 May 2022 18:18:43 GMT

My Sky Q mini box showed a connection fault, I've cleared that and the source/HDMI1 is now showing connected to Sky but my remote won't turn the box on, if I turn the box on with the box standby button, the light turns green but it still won't connect

Re: Q mini connection

oldfella — Wed, 11 May 2022 18:39:55 GMT

@Wolstenholme77 wrote:

My Sky Q mini box showed a connection fault, I've cleared that and the source/HDMI1 is now showing connected to Sky but my remote won't turn the box on, if I turn the box on with the box standby button, the light turns green but it still won't connect

Hi @Wolstenholme77

First Try completly resetting your Bluetooth remote to get that working
Press 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

Then try first rebooting your main Q box and then when this is completely back up and running reboot the mini.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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Q mini connection

Re: Q mini connection