topic Re: Wrong Sky equipment Listed on MySky in Archive

Wrong Sky equipment Listed on MySky

arnsbrae — Wed, 11 May 2022 16:27:50 GMT

When I go into my MySky account my Sky equipment is listed as:

Sky+ HD Wi-Fi Box

Sky Q Minibox

(Two incompatible units...)

In fact, I have:

Sky Q Box

3 x Sky Q Minibox

Sky Router

In fact, the old Sky+ HD box was sent back to Sky years ago when I was an early adopter of Sky Q.

Clearly, Sky doesn't have a clue which equipment I have, though I am concerned that their system still seems to think I have that old box.

Is this inaccuracy just on my account, or is this common.

MightyQuinn — Wed, 11 May 2022 16:47:50 GMT

Hi @arnsbrae My list shows a Mini box only (1 item). In fact I have a 2TB Sky Q box and two Mini boxes.

kop32 — Wed, 11 May 2022 17:28:11 GMT

Mine still shows the very first square looking white Sky box.......😱

nigea99 — Wed, 11 May 2022 17:34:28 GMT

Fortunately @arnsbrae I don't believe that what shows under our lists is the same that is used by SKY to track the actual kit we have.

The listing we see is not known for it's accuracy - particulary the main box which I think doesn't show at all for some customers