topic Re: Sky Q HDR in Archive

Sky Q HDR

hertsguy — Mon, 09 May 2022 13:02:01 GMT

Hi. When I am watching HDR programes on my Sky Q box after about half an hour the picture goes dark and if I check the picture settings on my TV its says UHD SDR. Its ok if I use the apps built into the TV or use a firestick.
Cliff

Re: Sky Q HDR

fizzdisco — Mon, 09 May 2022 13:20:30 GMT

@hertsguy wrote:
Hi. When I am watching HDR programes on my Sky Q box after about half an hour the picture goes dark and if I check the picture settings on my TV its says UHD SDR. Its ok if I use the apps built into the TV or use a firestick.
Cliff

Does this happen when you are watching live sport programmes with HDR or also on downloaded HDR content? What make/model of TV do you have?

Sky Q's HDR implementation has always been a bit flaky. Your TV and Firestick apps will always be more stable and better quality when it comes to UHD & HDR as they are optimised for streaming. Sky Q is a jack of all trades type box. Designed principally as a satellite receiver/recorder but with some streaming apps thrown in for convenience, not quality.

Re: Sky Q HDR

tarbat — Mon, 09 May 2022 13:25:37 GMT

@hertsguy, what's the make and model of your TV? HDR dropping back to SDR has been an ongoing intermittent problem for some of us. It appears to be caused by the Sky Q box failing/stopping to send the HDR infoframe.

Re: Sky Q HDR

TTforever — Mon, 09 May 2022 15:50:21 GMT

I got this 5 times during the F1 yesterday

Re: Sky Q HDR

tarbat — Mon, 09 May 2022 16:22:35 GMT

https://helpforum.sky.com/t5/Sky-Q/Fix-the-random-HDR-drop-outs-on-UHD/td-p/3576322/page/10

Re: Sky Q HDR

hertsguy — Mon, 09 May 2022 16:25:21 GMT

Its a Philips 58PUS7805 it happens when I watch netflix and prime apps also when watching programes on the UHD setting.I dont watch live sports.Is this something SKY can sort out.

Thanks for the reply

Re: Sky Q HDR

cuke — Mon, 09 May 2022 16:29:32 GMT

@TTforever which content the live race? I've watched a recording of the whole of the event from buildup to the end and it didn't dropout once..

Re: Sky Q HDR

hertsguy — Mon, 09 May 2022 16:41:49 GMT

Thanks for reply.

Looking at the link it seems a common problem. Shame because I had to pay £50 for later box and buy a new tv to get HDR so that was a waste of money.

Re: Sky Q HDR

fizzdisco — Mon, 09 May 2022 16:46:08 GMT

@hertsguy wrote:
Thanks for reply.
Looking at the link it seems a common problem. Shame because I had to pay £50 for later box and buy a new tv to get HDR so that was a waste of money.

You should use the TV apps for Prime and Netflix. That way you'll get the best quality Dolby Vision HDR. Sky Q can't ouput Dolby Vision, so you're not making use of the full features of your TV.

Re: Sky Q HDR

TTforever — Wed, 11 May 2022 07:38:12 GMT

Yeah watching live. Was recording so tried that afterwards and did the same, but at different times in the program

Re: Sky Q HDR

simon194 — Wed, 11 May 2022 14:05:44 GMT

@tarbat wrote:
@hertsguy, what's the make and model of your TV? HDR dropping back to SDR has been an ongoing intermittent problem for some of us. It appears to be caused by the Sky Q box failing/stopping to send the HDR infoframe.

Is this more of a V3 box issue because I've never had it happen on my V2 box.

Re: Sky Q HDR

tarbat — Wed, 11 May 2022 14:08:49 GMT

@simon194 wrote:
Is this more of a V3 box issue because I've never had it happen on my V2 box.

Current working theory is that it only affects v3 TITAN boxes.

Re: Sky Q HDR

Godfrey — Wed, 11 May 2022 14:14:14 GMT

@tarbat wrote:...Current working theory is that it only affects v3 TITAN boxes.

Fingers firmly crossed, 😉 I have never had this happen to my v3 TITAN box.

Godfrey.

Re: Sky Q HDR

fizzdisco — Wed, 11 May 2022 14:19:56 GMT

@Godfrey wrote:
@tarbat wrote:...Current working theory is that it only affects v3 TITAN boxes.
Fingers firmly crossed, 😉 I have never had this happen to my v3 TITAN box.

Godfrey.

Me neither. Though I never watch live HDR sport... or much in the way of any Sky HDR content come to think of it...