topic Re: Blue screen when recording in Archive

Blue screen when recording

C+Wallis — Tue, 10 May 2022 22:16:33 GMT

How do I book a sky engineer through the help forum

Re: Blue screen when recording

TechmanagerMal — Tue, 10 May 2022 22:18:59 GMT

@C+Wallis wrote:
How do I book a sky engineer through the help forum

You cannot I'm afraid, you need to call Sky.

Re: Blue screen when recording

Quoman7 — Wed, 11 May 2022 07:55:39 GMT

@Lilyan wrote:

happens when Windows encounters a critical error that stops the operating system from running. These critical errors can be the result of faulty hardware,

Hi @Lilyan Your statement has no relevance to the OP question, or anything SKYQ related!

Re: Blue screen when recording

TechmanagerMal — Wed, 11 May 2022 09:22:10 GMT

@C+Wallis wrote:
How do I book a sky engineer through the help forum

As I said above but before you call, if you search Blue screen Sky Q you get the following - "Most blue-screen issues seem to be resolved by disconnecting Scart & HDMI leads and a reboot (power off 10 seconds) then re-connecting. Wait 5 mins then (apparently) pressing Tv then Sky on the remote helps (after the above)."
Worth a try?