topic Re: MR104 error every time turn tv on. in Archive

MR104 error every time turn tv on.

Manda5 — Mon, 09 May 2022 21:09:56 GMT

I have 3 sky Q boxes. Main one in the lounge, and a mini in the kitchen and bedroom.
Every time I switch the tv on in the bedroom it says mini is not connected to the sky box and displays error MR104. I have completed the steps given on this forum, restarted router, pressed the WPS button on the nearest sky box and checked the settings on my main sky Q box. Sometimes it works and sometimes it's doesn't. But I am becoming increasingly frustrated that it does this every time I switch it on. I'm starting to regret upgrading!

Any help will be appreciated.

Re: MR104 error every time turn tv on.

oldfella — Mon, 09 May 2022 21:13:22 GMT

@Manda5 wrote:

I have 3 sky Q boxes. Main one in the lounge, and a mini in the kitchen and bedroom.
Every time I switch the tv on in the bedroom it says mini is not connected to the sky box and displays error MR104. I have completed the steps given on this forum, restarted router, pressed the WPS button on the nearest sky box and checked the settings on my main sky Q box. Sometimes it works and sometimes it's doesn't. But I am becoming increasingly frustrated that it does this every time I switch it on. I'm starting to regret upgrading!

Any help will be appreciated.

Hi @Manda5

Assume you carried out a Network reset on the mini and not just pressed the WPS button on the nearest Q box?

Re: MR104 error every time turn tv on.

Mr+Flibbles+86 — Tue, 10 May 2022 09:06:26 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

Re: MR104 error every time turn tv on.

Manda5 — Tue, 10 May 2022 10:15:26 GMT

Thanks for your reply.

Yes I have. And it works. But I have to do it every time I put the tv on.
I think there may be an issue with it staying connected to the main box.

Re: MR104 error every time turn tv on.

oldfella — Tue, 10 May 2022 10:18:27 GMT

@Manda5 wrote:

Thanks for your reply.

Yes I have. And it works. But I have to do it every time I put the tv on.
I think there may be an issue with it staying connected to the main box.

Hi @Manda5

You could try switching the problem mini over with one of the others.

See if a different one will work in that position.

Re: MR104 error every time turn tv on.

Manda5 — Tue, 10 May 2022 10:33:17 GMT

Hi, Thank you. I will try that.