topic Re: Sky Q and mini constantly loses connectivity in Archive

Sky Q and mini constantly loses connectivity

scotttay — Mon, 11 May 2020 08:20:46 GMT

having issues with my sky products Everysingle day since i signed up with sky i have issues at intermittent times with connection between my boxes, connection between my main and router, connection on the internet side of the sky Q box its literally everyday and it changes which one it is, everytime i try troubleshoot it puts back its a broadband issue when i know 100% it is not broadband issue i we have ipads a PC etc all running fine on the broadband, the up and down of the broadband is 140mb/s 19/mbs (and thats on a wireless connection as i test) but sky always fails...

for the record the main Qis connected direct to the router via Ethernet cable and all conncetions to are fine,

the arials in to my Qbox are also fine.

the sky Qmini is connected as is and already had to remove the eco mode because it is the slowest thing i have ever owned in term of technology in my life and takes around 6 minutes just to start up if not and then i had issues where everytime it was turned on the connection to the main box wouldnt be established.. am i only one having this issue as i see little about it..

kind of regretting coming back to sky for a £10 cheaper option per month, rather pay the extra and actually recieve a service that works when required

Re: Sky Q and mini constantly loses connectivity

Mart+A+H — Mon, 11 May 2020 08:38:47 GMT

I am experiencing the same problems.

I changed to Sky Q with multiroom and a mini Q box in February (having waite dfor more than 4 months for installation) and both boxes regulalrly drop the wifi connection.

It is not a wifi issue as the all other devices are connected and when I test the speed there it is full on.

The regulareity Sky Q fails is appaling - last night I had to reset tyhje connection 6 times within the space of an hour and that is not unusual.

Re: Sky Q and mini constantly loses connectivity

scotttay — Mon, 11 May 2020 08:54:57 GMT

2 nights ago i was at it 2 hours trying to get the Qmini to connect in the end i decided to watch netflix on the PC (notbad considering i pay a tv subscription)

then yesterday i had same again, then this morning it aint been on as yet, iswitched back to sky 3 months and had to sign up to 18months, i understand why they upped the 12 month contracts now, to stop people leaving after 12!

I was in 2 minds wether to come back or not as i had sky for 8 years before i left and i only did because their internet is shocking, at first i foun VM tv poor compared to old skybox, but since coming back i think VM is hands down better and the Qboxes are a massive step back

Re: Sky Q and mini constantly loses connectivity

Mart+A+H — Mon, 11 May 2020 09:14:33 GMT

Hobsons choice for me unfortunately - we have no VM where we live so it's either Sky or Freeview.

Guessing a Sky technician will pick up this thread and solve our issues or do the just leave it to customers to sort out themselves?

Seems to be very difficult to find any contact number to actuially speak to anyone in Sky.

Re: Sky Q and mini constantly loses connectivity

scotttay — Thu, 21 May 2020 08:34:13 GMT

Still getting this now. Still issues daily to the point im looking at getting virgin media reinstalled to run in conjuction with sky. And lowering sky to minimum. Luckily i have a friend that got me to return on a deal.

Re: Sky Q and mini constantly loses connectivity

Mart+A+H — Thu, 21 May 2020 10:18:31 GMT

Mine is resolsve dnow - I eventually called Sky and depsite the website saying they are not taking phone calls they actually are there.

That was Tuesday - yesterdya morninrg at 8am an engineer arrived a dreplaced both the main Sky Q box an dte mini and also installed a booster as well as chnaging the IP address as he reckons your broadband provider will try and kick you off if youre watching sky via wifi.

Managed to watch two hours of Ozark last night on netflix through Sky Q without interruption.

Re: Sky Q and mini constantly loses connectivity

BuzzBrem — Fri, 29 May 2020 13:32:21 GMT

have exactly the same problem! so does my duaghter, son and brother-law all with sky Q.

I have read all of the posts on things to try etc but still just the same,

For a while i thought it was my broadband from BT but while Sky Q is constantly looking for a connecvtion we now watch Netflix & Prime. we have no issues with these.

MY sky bill is £112.00 per month and i am now feeling like get rid of it completely which is a sjhame been with Sky since day 1.

Re: Sky Q and mini constantly loses connectivity

Mr+Flibbles+86 — Fri, 29 May 2020 15:13:16 GMT

Hi @BuzzBrem

Have you been through the connectivity troubleshooting guide here? If you follow this through and the issue still isn't fixed then you would need to call in and speak to an adviser as detailed in the above posts.

Hope this helps.

Re: Sky Q and mini constantly loses connectivity

provman1 — Sat, 30 May 2020 07:27:23 GMT

@scottay :The following thread has numerous replies and suggestions:

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-keeps-losing-internet-connection/td-p/3169870/page/22

Re: Sky Q and mini constantly loses connectivity

mamsky123 — Sat, 30 May 2020 08:23:19 GMT

I got tagged in this but I didn't make the original post. Its ironic that I'm experiencing the exact same issues. 😅

I think they were supposed to tag scotttay with 3 "t's"

Re: Sky Q and mini constantly loses connectivity

scotttay — Sat, 30 May 2020 08:27:13 GMT

Yea they always drop the internet is the issue.. my internet is fine. Infact its perfect not only that...its the only part that work and the only part that is not provided by Sky

Re: Sky Q and mini constantly loses connectivity

scotttay — Sat, 30 May 2020 08:29:41 GMT

Welcome to the club @mamsky123

Re: Sky Q and mini constantly loses connectivity

scottay — Sat, 30 May 2020 09:16:22 GMT

I responded when I was logged into the wrong account. 😅

Re: Sky Q and mini constantly loses connectivity

paulcbsuki — Tue, 14 Jul 2020 13:50:07 GMT

I have exactly the same issues - constantly losing connectivity to the mini box from the main Q box and supposedly to the router. I have a Sky booster between the two Sky boxes. Sometimes resetting the mini works, other times not. I am paying for a service but not getting it. If this is not solved or cannot be solved why should I continue?

Re: Sky Q and mini constantly loses connectivity

BuzzBrem — Tue, 14 Jul 2020 14:08:23 GMT

My problem is still the same! So fed up with Sky that i'm seriuosly thinking of getting rid of it. I dont watch the sport anymore (football), can't remember the last time I watched a film and other than Sky Atlantic it's a waste of money.

I have Netflix, Prime so really don't think i would miss it..........................................

Fed Up

Re: Sky Q and mini constantly loses connectivity

Jude70 — Thu, 20 Aug 2020 11:14:06 GMT

did this ever get resolved as I am also having the same problem?

Re: Sky Q and mini constantly loses connectivity

paulcbsuki — Thu, 20 Aug 2020 13:10:48 GMT

no resolution unfortunately

Re: Sky Q and mini constantly loses connectivity

Jude70 — Thu, 20 Aug 2020 14:07:55 GMT

we got through to Sky on the phone - they think it was our bandwith and have adjusted - and are sedning us a booster - i'll let you know if it helps.

Re: Sky Q and mini constantly loses connectivity

BuzzBrem — Thu, 20 Aug 2020 14:23:02 GMT

Hi Jude,

I can't tell you if its bandwidth or not but it is a fault! after blaming BT for a long time it was them that eventually solved the problem for me. I was having another internet connection put in and while on the phone to the guy at BT he said that the problem could be the IP address. Apparently your internet IP address is constantly changing, he arranged for me to have a fixed IP address and since then my Sky Q has not dropped off. I'm not 100% its fixed for ever but so far so good.

My Last comment would relate to Sky! they were as good as a chocolate teapot. Using Covid as an excuse to cover up your poor customer service is just pathetic but to be expected.

Re: Sky Q and mini constantly loses connectivity

Jude70 — Thu, 20 Aug 2020 14:50:32 GMT

Thank you RB, At least i know what to do next if it doesnt work.