topic Re: Account blocked? Gone? in Archive

Account blocked? Gone?

KJPearson — Tue, 13 Sep 2022 11:17:33 GMT

When i try to log in my account says its blocked, when i try to make a new sky id it says my account cannot be found when i enter postcode and account number.

Re: Account blocked? Gone?

SKY1992bf — Tue, 13 Sep 2022 11:25:54 GMT

@KJPearson Are you a returning customer after more than 12 months away? And using same email address as your old account

Re: Account blocked? Gone?

KJPearson — Tue, 13 Sep 2022 11:26:50 GMT

I have an ongoing sky mobile contract

Re: Account blocked? Gone?

caesarome — Tue, 13 Sep 2022 11:38:57 GMT

Does it say your account is restricted ?

Re: Account blocked? Gone?

KJPearson — Tue, 13 Sep 2022 11:41:03 GMT

Account Locked

We apologise for the inconvenience, but we have encountered a problem with your account.

this is what it says

Re: Account blocked? Gone?

caesarome — Tue, 13 Sep 2022 11:45:43 GMT

@KJPearson

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Account blocked? Gone?

Mr+Flibbles+86 — Tue, 13 Sep 2022 13:15:55 GMT

Thank you for escalating this. We have sent an invite to chat

Re: Account blocked? Gone?

Addie15 — Thu, 15 Sep 2022 16:57:21 GMT

Update-As there has been no further response to the chat in 48 hours, we are closing it now. However, if you still need help, please contact us. Thank you.