topic Re: I am still waiting for my compensation. I need this in order to pay my bills in Archive https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093282#M870053 <P>I'd be inclined to say it won't be a refund directly to you, as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp; has mentioned, it's more likely a credit to your Sky account which will be deducted from future bills.&nbsp;</P> Mon, 05 Sep 2022 18:35:00 GMT NickNewark 2022-09-05T18:35:00Z I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092850#M870044 <P>O am still waiting for my refund that you issued.</P><P>I dont understand how it takes so long?</P><P>This should be automatically done!</P><P>£</P><P>I need this in order to pay my bill!</P> Mon, 05 Sep 2022 11:18:28 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092850#M870044 SamanthaandDanni 2022-09-05T11:18:28Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092896#M870045 <P>You are aware that you are not emailing Sky by posting on this discussion forum as we are customers like you here.</P> <P>&nbsp;</P> <P>What date did Sky say you were going to get this compensation, was it in the last few days ?</P> Mon, 05 Sep 2022 12:06:12 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092896#M870045 caesarome 2022-09-05T12:06:12Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092987#M870046 <P>I was emailed o&nbsp; 2pth aug saying I have a refund due.&nbsp;</P> Mon, 05 Sep 2022 13:16:40 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4092987#M870046 SamanthaandDanni 2022-09-05T13:16:40Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093029#M870047 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp; If sky sent you an email saying you were due a refund have you contacted sky about&nbsp;</P><P>&nbsp;</P><P>you need to take action it's not automatically refunded&nbsp;</P> Mon, 05 Sep 2022 13:54:16 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093029#M870047 SKY1992bf 2022-09-05T13:54:16Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093054#M870048 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp;what was the&nbsp;refund for?</P> Mon, 05 Sep 2022 14:28:25 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093054#M870048 Mark39 2022-09-05T14:28:25Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093070#M870049 <P>Compensation for lateness of installation&nbsp;</P> Mon, 05 Sep 2022 14:42:49 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093070#M870049 SamanthaandDanni 2022-09-05T14:42:49Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093085#M870050 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp;wrote:<BR /> <P>Compensation for lateness of installation&nbsp;</P> <HR /></BLOCKQUOTE> <P>Of what service: TV or broadband?</P> Mon, 05 Sep 2022 14:58:27 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093085#M870050 Mark39 2022-09-05T14:58:27Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093098#M870051 <P>Both&nbsp;</P> Mon, 05 Sep 2022 15:10:28 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093098#M870051 SamanthaandDanni 2022-09-05T15:10:28Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093103#M870052 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp; some elements (especially broadband) of compensation are applied as credits against future billing and can't be refunded to bank accounts unless the sky account has been cancelled&nbsp;</P><P>&nbsp;</P><P>have you therefore checked future billing&nbsp;</P> Mon, 05 Sep 2022 15:14:01 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093103#M870052 SKY1992bf 2022-09-05T15:14:01Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093282#M870053 <P>I'd be inclined to say it won't be a refund directly to you, as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2733237">@SKY1992bf</a>&nbsp; has mentioned, it's more likely a credit to your Sky account which will be deducted from future bills.&nbsp;</P> Mon, 05 Sep 2022 18:35:00 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093282#M870053 NickNewark 2022-09-05T18:35:00Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093286#M870054 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp;</P> <P>Sky have this article regarding this regarding broadband and talk:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener">https://www.sky.com/help/articles/auto-compensation</A></P> <P>&nbsp;</P> <P><EM>If you are due Automatic Compensation, this will be calculated automatically and the appropriate credit will be added to your Sky account</EM></P> <P>&nbsp;</P> <P><EM>Any Automatic Compensation payment due to you will be paid to you within 30 days of the missed appointment date or activation of your service following a delay, or cancellation of your delayed order, or when your service fault is resolved.</EM></P> Mon, 05 Sep 2022 18:40:23 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093286#M870054 caesarome 2022-09-05T18:40:23Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093990#M870055 <P>So today I got a bank giro credit. Is this my refund?</P> Tue, 06 Sep 2022 17:22:18 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093990#M870055 SamanthaandDanni 2022-09-06T17:22:18Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093993#M870056 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp; I saw a similar post the other day and it turned out to be a demand for payment rather a refund after the poster went to bank</P><P>&nbsp;</P><P>Sky don't usually issue bank giros so I would imagine it's the former (if sky can't issue refund to a bank account they issue a cheque not a bank giro)</P><P>&nbsp;</P><P>but as&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp; points out below your refund is likely to be an account credit on a future bill has you haven't cancelled&nbsp;</P> Tue, 06 Sep 2022 17:30:27 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093993#M870056 SKY1992bf 2022-09-06T17:30:27Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093994#M870057 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp;wrote:<BR /> <P>So today I got a bank giro credit. Is this my refund?</P> <HR /></BLOCKQUOTE> <P>Probably not because as we said to you yesterday it will be applied as a credit to your account and not sent to you directly.</P> Tue, 06 Sep 2022 17:27:28 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4093994#M870057 caesarome 2022-09-06T17:27:28Z Re: I am still waiting for my compensation. I need this in order to pay my bills https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4094038#M870058 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630582">@SamanthaandDanni</a>&nbsp;wrote:<BR /> <P>So today I got a bank giro credit. Is this my refund?</P> <HR /></BLOCKQUOTE> <P>A BGC is for you to pay Sky, not for Sky to pay you.</P> Tue, 06 Sep 2022 18:40:59 GMT https://helpforum.sky.com/t5/Archive/I-am-still-waiting-for-my-compensation-I-need-this-in-order-to-pay-my-bills/m-p/4094038#M870058 Mark39 2022-09-06T18:40:59Z