topic Re: Returning equipment in Archive

Returning equipment

Solo15 — Mon, 12 Apr 2021 21:50:05 GMT

Hi,

I need to return equipment tomorrow. The email says "sky box, remote control and cables". Does anyone know which cables please?
so I've got the sky box ready ✅ power cable✅

remote control ✅

do I need to return the cable with pink end on it?
TIA

Re: Returning equipment

fizzdisco — Mon, 12 Apr 2021 21:58:20 GMT

Yes. The HDMI cable with the pink end should also be returned as it came with the box.

Re: Returning equipment

Solo15 — Mon, 12 Apr 2021 21:59:56 GMT

Thank you, appreciate quick response 👍🏻😊

Re: Returning equipment

Solo15 — Mon, 12 Apr 2021 22:01:41 GMT

Sorry....another query....

im getting new equipment tomorrow so will I get all new leads for this box? 🥴

Re: Returning equipment

fizzdisco — Mon, 12 Apr 2021 22:05:40 GMT

Yes, new box, remote, power cable & HDMI cable, all come together.

Re: Returning equipment

fizzdisco — Mon, 12 Apr 2021 22:06:32 GMT

Remember to take your viewing card out of the box you are returning.

Re: Returning equipment

mike+simmonds — Mon, 12 Apr 2021 22:09:43 GMT

Hi @Solo15

It's hard to say for certain what will be included with the new equipment

depends if you are upgrading (in which case you usually would get new cables )

or like for like replacement (in which case you may not always get new cables )

My advice would be not to return anything for a day or two until you can see what's included

Re: Returning equipment

Solo15 — Mon, 12 Apr 2021 22:10:51 GMT

✔️ Done...thank you

Re: Returning equipment

Solo15 — Mon, 12 Apr 2021 22:11:36 GMT

Thank you, you've been very helpful 😊

Re: Returning equipment

js0410 — Tue, 18 May 2021 08:09:09 GMT

I can’t return my Sky equipment as it is in storage and I don’t have access to it so I won’t be able to return it within the specified time. I am living in temporary accommodation and do intend to install sky when I move into my new home but I can't return the equipment at this time.

Re: Returning equipment

fizzdisco — Tue, 18 May 2021 08:13:48 GMT

@js0410 wrote:
I can’t return my Sky equipment as it is in storage and I don’t have access to it so I won’t be able to return it within the specified time. I am living in temporary accommodation and do intend to install sky when I move into my new home but I can't return the equipment at this time.

Well you better ring Sky and tell them as we are just customers on this forum and have no dealings with your account.

Re: Returning equipment

Rhonny — Tue, 18 May 2021 08:23:16 GMT

@js0410

Regardless of whether or not you're intending to return to Sky in the future, you still need to return the Sky Q boxes. If you rejoin, you'll get new ones.

Sky can hardly take you on trust that you're planning to return at an indeterminate date and let you keep the boxes just in case, or everyone would end up doing that.

Putting them in storage was a choice you made and so I don't know if Sky would accept that as a reason to delay the non-return fee.

Re: Returning equipment

Yoni — Wed, 09 Jun 2021 15:33:27 GMT

Hi i've returned my equipment you recieved it on 01/06/2021...but i've been sent message saying i've not returned it and may be charged..not happy..i've got proof so do what you deem right!

Re: Returning equipment

fizzdisco — Wed, 09 Jun 2021 15:35:17 GMT

@Yoni wrote:
Hi i've returned my equipment you recieved it on 01/06/2021...but i've been sent message saying i've not returned it and may be charged..not happy..i've got proof so do what you deem right!

This happens ALL THE TIME - Sky's returns process is woeful. You need to ring them to get it sorted as we are just customers on this forum and not Sky customer services.

Re: Returning equipment

Daniel0210 — Wed, 09 Jun 2021 15:37:21 GMT

@Yoni we are customers like yourself. You'll need to contact Sky I'm afraid. It shouldn't be a problem if you have your proof of posting.

Re: Returning equipment

caesarome — Wed, 09 Jun 2021 16:22:25 GMT

@Yoni wrote:

Hi i've returned my equipment you recieved it on 01/06/2021...but i've been sent message saying i've not returned it and may be charged..not happy..i've got proof so do what you deem right!

@Yoni

You don't need to contact Sky as I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

Re: Returning equipment

big1jimmyboy — Sat, 21 Aug 2021 13:28:11 GMT

What do you do with the viewing card if you have to remove it. Does it just get removed but still put in the box to return to them.

Re: Returning equipment

fizzdisco — Sat, 21 Aug 2021 13:32:43 GMT

@big1jimmyboy wrote:
What do you do with the viewing card if you have to remove it. Does it just get removed but still put in the box to return to them.

Keep the viewing card - either to put into a new Sky Q box if you're getting a replacement for a faulty box, or if you decide to re-join Sky at a later date.

Re: Returning equipment

big1jimmyboy — Sat, 21 Aug 2021 13:35:42 GMT

Thanks for that.

Re: Returning equipment

rio1 — Wed, 15 Sep 2021 09:25:43 GMT

hi we have had sky for 18 months and have had a bad experience with the internet so have decided enough is enough, we still have the q box, mini box and booster(didn't do any good) with remotes we already have hdmi cables so the engineer took the spare ones to his van when he set it up as we didn't need them, my question is will they come and get the equipement as i will not waste anymore time with them as of how we are treated.