topic Re: New mobile contract in Archive

New mobile contract

Tracey13579 — Sun, 06 Mar 2022 16:42:16 GMT

Where will I find my new contract to sign for my new sky mobile

Re: New mobile contract

caesarome — Sun, 06 Mar 2022 16:44:07 GMT

It should appear in your Message Centre within 24 hours:

https://messages.sky.com/message-centre

You should also be sent an email with a link to it when it is sent to you. Amy issues then post back here as there have been a few reports with these not appearing so should then happen to you let us know so we can alert Sky for you,

Re: New mobile contract

Tracey13579 — Mon, 07 Mar 2022 07:38:29 GMT

I have the email but when you press the coloured credit agreement it loads the mobile page with no agreements. The order page has the device delivery in progress. But no contract. My old phone is dying so really need it

Re: New mobile contract

caesarome — Mon, 07 Mar 2022 09:38:55 GMT

@Tracey13579

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: New mobile contract

Lisa-P1987 — Mon, 07 Mar 2022 15:53:16 GMT

Thank you for escalating this. We have now sent Tracey13579 an invite to chat 🙂

Re: New mobile contract

Lisa-P1987 — Sun, 13 Mar 2022 10:11:13 GMT

Update - Spoken to Tracey13579, they have not responded in 48 hours so the chat will be closed. However as the mobile account is also linked to a Sky ID on a Glass account, they will need to contact our tier 2 Glass team for this as we do not have the needed online account access to support this query. Thanks 🙂