topic Re: Piggybank data in Archive

Piggybank data

Darrel86 — Wed, 09 Mar 2022 22:21:34 GMT

I'm looking to upgrade my current sim only using my data I have over 100GB but I am unable to

caesarome — Wed, 09 Mar 2022 22:31:24 GMT

@Darrel86 wrote:

but I am unable to

What is happening ?

Darrel86 — Wed, 09 Mar 2022 22:52:17 GMT

I'm unable to use my data towards a new device

Darrel86 — Wed, 09 Mar 2022 22:55:10 GMT

It doesn't allow me to select my data when I select a device, it works with the accessories but not the phones

63johnw — Thu, 10 Mar 2022 06:20:59 GMT

Hi @Darrel86 sometimes it doesn't allow trade in of data. Another thing to try is make sure your are logged into your account when trying.

Darrel86 — Thu, 10 Mar 2022 07:07:06 GMT

Thank you @63johnw

63johnw — Thu, 10 Mar 2022 07:08:13 GMT

Which device(s) are you trying @Darrel86 and we can see if it's the same for us?

Darrel86 — Thu, 10 Mar 2022 07:16:28 GMT

Was looking at the iPhone 13

63johnw — Thu, 10 Mar 2022 10:45:23 GMT

It's showing trade in for me @Darrel86

(picture will show after moderation)

Darrel86 — Thu, 10 Mar 2022 10:54:06 GMT

Thanks @63johnw i don't get that option unfortunately I have since spoken to some one and got this sorted

thank you for all your help