topic Shows bill paid and I’ve overpaid in Archive

Shows bill paid and I’ve overpaid

Amelia20 — Sun, 06 Mar 2022 07:30:47 GMT

My bill in credit due to over payment anyway after midnight it showed up my mobile plan be been for but still not getting any service been like this since Thursday..... does anyone know what going on or will they update the system again and restore my services if so how long could this take thanks @

Re: Shows bill paid and I’ve overpaid

Amelia20 — Sun, 06 Mar 2022 07:34:20 GMT

Can I add db always been set up

Re: Shows bill paid and I’ve overpaid

caesarome — Sun, 06 Mar 2022 09:39:48 GMT

Does it show that yiur last bill has been paid ?

Re: Shows bill paid and I’ve overpaid

Amelia20 — Sun, 06 Mar 2022 14:14:47 GMT

Yeah it showing it's been paid and it shows up with the sky network (not no service) but there no bars on my phone I've factory reset my phone I've reset the network I've restarted the network I've done a new apn but still no bars showing on my phone

Re: Shows bill paid and I’ve overpaid

caesarome — Sun, 06 Mar 2022 16:27:30 GMT

Was your bill paid on time and if so was it working prior to Thursday ?

Re: Shows bill paid and I’ve overpaid

Amelia20 — Sun, 06 Mar 2022 16:39:26 GMT

Yeah it was I also paid it early and I've not had any problems prior to Thursday

Re: Shows bill paid and I’ve overpaid

caesarome — Sun, 06 Mar 2022 16:42:22 GMT

If you have a payment method setup then there should be any need to pay your bill early because this doesn't stop the payment from being taken which is why you have overpaid.

I'm not sure what has happened here so I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Shows bill paid and I’ve overpaid

Amelia20 — Sun, 06 Mar 2022 16:46:34 GMT

thank you

Re: Shows bill paid and I’ve overpaid

Lisa-P1987 — Mon, 07 Mar 2022 15:22:27 GMT

Thank you for escalating this. We have now sent Amelia20 an invite to chat 🙂

Re: Shows bill paid and I’ve overpaid

Amelia20 — Mon, 07 Mar 2022 18:15:09 GMT

I've been to the phone shop today and been told my phone as been blacklisted why would this happen when my bill been paid on time

Re: Shows bill paid and I’ve overpaid

caesarome — Mon, 07 Mar 2022 19:22:39 GMT

What phone shop have you been to and have you replied to the chat invite you have been sent by Sky ?

Re: Shows bill paid and I’ve overpaid

Mr+Flibbles+86 — Thu, 10 Mar 2022 09:32:32 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks