topic Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03 in Archive

Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Chloe-W22 — Thu, 10 Mar 2022 11:05:13 GMT

From today, we have started our next release for Sky Go on PC and Mac. As part of this release, we have added some new options to help you control how Sky Go uses your data.

You will see two new screens in the app: a "Privacy" screen as soon as the app is launched, and a "Privacy Options" screen in the Settings page, where you will be able to manage your data preferences.

In order for the app to save your preferred preferences on these new screens, the Sky Go app will restart when you’ve made your selection. This means you may find that it takes longer to load than normal. Please note, this will only increase the load time when you see these screens and not every time you launch Sky Go app on your PC or Mac.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Doc+E — Thu, 10 Mar 2022 09:57:49 GMT

Hello Chloe-W22,

I have re downloaded the sky go app on to my W11 computer (HP Pavilion) and guess what it searches for updates and then crashes out. Has the new released been made available on your website?

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

caesarome — Thu, 10 Mar 2022 10:06:06 GMT

All installed fine here on my Windows 10 PC.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Skull+Treaty — Thu, 10 Mar 2022 12:11:50 GMT

@Chloe-W22

All loaded fine for MacOS

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Thu, 10 Mar 2022 15:42:39 GMT

Installed fine here on my HP Omen 17 with WIndows 11.

Though I did not see the new opening screen.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

jweaver — Thu, 10 Mar 2022 23:00:15 GMT

What version are we talking about here? Is this the 22.4.1 release? I thought that was Beta.

For me the new release takes longer to load EVERY time (irrespective of it saving the privacy settings).. And after it finishes its "searching for update" the fans ramp up to full speed as it uses 100% CPU for almost a minute

So load times are now almost 1.5 minutes with 1/2 of that time spent making the PC fans go nuts and using huge amounts of CPU.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Fri, 11 Mar 2022 09:23:12 GMT

@jweaver wrote:
What version are we talking about here? Is this the 22.4.1 release? I thought that was Beta.

For me the new release takes longer to load EVERY time (irrespective of it saving the privacy settings).. And after it finishes its "searching for update" the fans ramp up to full speed as it uses 100% CPU for almost a minute

So load times are now almost 1.5 minutes with 1/2 of that time spent making the PC fans go nuts and using huge amounts of CPU.

Sky Go took about 24 sections to start on my laptop. I'm thinking your slowdown/CPU usage problem could be due to the AV running full out while Sky Go starts. I suggest you disable your AV and try Sky Go again and to find out how long it takes to start. What AV are you running? If it turns out to be your AV, you can set it to ignore Sky Go.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

jweaver — Fri, 11 Mar 2022 09:27:57 GMT

Thats a good point.. I am just using the standard Windows AV and Firewall, but I will disable it and do some tests..

Taskmanager shows SkyGo running at 100% and nothing else, so I am sceptical.. But will try.

This started overnight when I moved from 22.3 to 22.4, so something changed for sure.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

jweaver — Fri, 11 Mar 2022 09:32:11 GMT

Thats a good point.. I am just using the standard Windows AV and Firewall, but I will disable it and do some tests..

Taskmanager shows SkyGo running at 100% and nothing else, so I am sceptical.. But will try.

This started overnight when I moved from 22.3 to 22.4, so something changed for sure

Edit: Nope.. Disabled Firewall and AV and it exactly the same.. Update then fans.. CPU at 100%.. 1.5mins to start...

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Fri, 11 Mar 2022 09:50:20 GMT

@jweaver wrote:
Thats a good point.. I am just using the standard Windows AV and Firewall, but I will disable it and do some tests..

Taskmanager shows SkyGo running at 100% and nothing else, so I am sceptical.. But will try.

This started overnight when I moved from 22.3 to 22.4, so something changed for sure

Edit: Nope.. Disabled Firewall and AV and it exactly the same.. Update then fans.. CPU at 100%.. 1.5mins to start...

Another thing to try is safe mode with networking and time how long Sky Go takes to run. It could be something run on start that's slowing it down (just a guess).

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

jweaver — Fri, 11 Mar 2022 10:03:10 GMT

I have just run into a problem where I had a black screen after loading.. So I have uninstalled, removed all the folders and started again..

This time back to 22.2.2 and my load times are in the order of 10s of seconds again... So I am leaving the BETA alone for a while...

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Skull+Treaty — Fri, 11 Mar 2022 10:19:57 GMT

@LGUser wrote:
Sky Go took about 24 sections to start on my laptop.

Ouch, less than 7 seconds on my MacBook (22.4.1).

Are you running any AV, for it to take that long? If so, have you tried turning it off?

I have a poor Win10 device used for streaming, SkyGo wont even start on that old thing.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Fri, 11 Mar 2022 10:25:30 GMT

@Skull+Treaty wrote:
@LGUser wrote:
Sky Go took about 24 sections to start on my laptop.
Ouch, less than 7 seconds on my MacBook (22.4.1).
Are you running any AV, for it to take that long? If so, have you tried turning it off?

I have a poor Win10 device used for streaming, SkyGo wont even start on that old thing.

Sky Go does start on my old Surface Pro 2 running the second to last version of Windows 10.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Skull+Treaty — Fri, 11 Mar 2022 10:48:14 GMT

@LGUser wrote:
@Skull+Treaty wrote:
@LGUser wrote:
Sky Go took about 24 sections to start on my laptop.
Ouch, less than 7 seconds on my MacBook (22.4.1).
Are you running any AV, for it to take that long? If so, have you tried turning it off?

I have a poor Win10 device used for streaming, SkyGo wont even start on that old thing.
Sky Go does start on my old Surface Pro 2 running the second to last version of Windows 10.

The Surface Pro2 is much more recent than my old Dell 😕

What about the AV on your Omen with that slow 24 second start-up? Tried turning it off to make it quicker?

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

jweaver — Fri, 11 Mar 2022 11:00:38 GMT

So for me now that I am back to 22.2.2 my start time is 28 seconds with a few seconds of the fan ramping up.

When i went to the 22.4.1 BETA, my start time increased to 1min 20seconds.. 35 of which was "checking for update".. And then the next minute saw teh CPU ramping up to 100% with the Fans going ballistic...

I turned off my AV and it made no difference.. Something major changed between releases...

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Fri, 11 Mar 2022 11:02:30 GMT

@Skull+Treaty wrote:
@LGUser wrote:
@Skull+Treaty wrote:
@LGUser wrote:
Sky Go took about 24 sections to start on my laptop.
Ouch, less than 7 seconds on my MacBook (22.4.1).
Are you running any AV, for it to take that long? If so, have you tried turning it off?

I have a poor Win10 device used for streaming, SkyGo wont even start on that old thing.
Sky Go does start on my old Surface Pro 2 running the second to last version of Windows 10.
The Surface Pro2 is much more recent than my old Dell 😕

What about the AV on your Omen with that slow 24 second start-up? Tried turning it off to make it quicker?

What would speed up the run time of Sky Go would be faster Internet. Our net is not great at the moment. Still waiting for Fibre to be installed so we can get better Internet. The slowest part of the start up is the check for a new version.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Fudge114 — Mon, 14 Mar 2022 10:30:55 GMT

Sky go automatic update appears stuck. yesterday I tried to login to skygo update began when it gets to the end it repeats the message and goes round again. I am using a Mac. I have tried rebooting the machine removed the app but probelm is still there. this means I can't watch sky as my box no longer receives a signal due to tree growth in the area!!

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Mon, 14 Mar 2022 10:37:52 GMT

@Fudge114 wrote:
Sky go automatic update appears stuck. yesterday I tried to login to skygo update began when it gets to the end it repeats the message and goes round again. I am using a Mac. I have tried rebooting the machine removed the app but probelm is still there. this means I can't watch sky as my box no longer receives a signal due to tree growth in the area!!

Have you called Sky to book an engineer visit to see if there is anything Sky can do to position the dish so you get a signal?

As for Sky Go, here is the link you can use to be able to download the latest version and then install.

https://www.sky.com/watch/sky-go/all

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

Fudge114 — Wed, 16 Mar 2022 19:27:05 GMT

yes I have unfortunately there are many trees with protection orders around the area, due to the trees growth there is not an alternative position to move the dish to.

Re: Sky Go on PC and Mac – Our next release starts rolling out today 09/03

LGUser — Wed, 16 Mar 2022 19:32:04 GMT

@Fudge114 wrote:
Hi

yes I have unfortunately there are many trees with protection orders around the area, due to the trees growth there is not an alternative position to move the dish to.

That's not good. Is there an alternative such as Virgin Media?