topic Re: Internet connection keeps droping daily in Archive

Internet connection keeps droping daily

Sky+unhappy+cust0 — Sat, 09 Apr 2022 21:19:18 GMT

Anyone from Sky can explain why internet is droping since yesterday. According to webtest no issues in my area and connection just drops randomly. This happened before been fixed and started again. I'm tired of cable connection check coz that is obviously not an problem. Either smb changed something in the cabinet outside or there is an issue in other place. Router flashes orange light or keep it on for a while than tries to connect blinks it is good and drops again connection.

Re: Internet connection keeps droping daily

cookiemonsteruk — Sat, 09 Apr 2022 21:20:58 GMT

@Sky+unhappy+cust0

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Internet connection keeps droping daily

Sky+unhappy+cust0 — Sat, 09 Apr 2022 22:26:16 GMT

see above. Thanks.

Re: Internet connection keeps droping daily

cookiemonsteruk — Sun, 10 Apr 2022 08:19:21 GMT

@Sky+unhappy+cust0

Your speed is very good at apparently 2km from the exchange . How many times a day is your broadband dropping?

Can you enter your full postal address below and post the table after removing address info from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Internet connection keeps droping daily

Sky+unhappy+cust0 — Sun, 10 Apr 2022 08:31:45 GMT

It dropes 10-15 times a day sometimes connects back and stays stable for hour than drops again connects for 5mins and drops there is no pattern you could describe and trace what could triger it. Just random i did check 1am at night and it is droping same as during the day so i don't think is smth with high demand.

Re: Internet connection keeps droping daily

GD1 — Sun, 10 Apr 2022 08:44:36 GMT

@Sky+unhappy+cust0 If FTTC is available I would get that instead as you would get much better speeds then your current connection.

Re: Internet connection keeps droping daily

cookiemonsteruk — Sun, 10 Apr 2022 08:48:37 GMT

@Sky+unhappy+cust0

As @GD1 mentioned if it says available at the end of the 2 vdsl rows then contact sky to upgrade to superfast .

It will give you a guarantee and reduces the length of the copper from the exchange to your house from 2km to 500-700 metres

Re: Internet connection keeps droping daily

jamesn123 — Tue, 12 Apr 2022 09:19:41 GMT

Just going to chime in on this thread... The original issue posted was a line dropping issue which is confirmed by a WAN reset time. Upgrading to FTTC will do no good in helping that it may even making the dropping more frequent. @Sky+unhappy+cust0 I suggest you get the fault resolved by Sky before you upgrade as you may end up with even worse service while Sky then attempt to fix the issue if you go to FTTC first.