topic Re: Replacing Sky Q Modem Router Suggestions?? in Archive

Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Sat, 23 Jan 2021 22:26:50 GMT

Hi All

i wonder if anyone can assist we have recently jumped over to sky broadband from bt after getting a great deal. The speeds are fine when working over Ethernet but as many others seem to be having issues with terrible speeds over wi-fi and repeated drop outs. We never had issues like this with bt complete Wi-fi but sky broadband is driving me round the twist.

We have had engineers over and looked at the mesh network with sky q and we did have connectivity issues so they put in a booster and it's semi sorted the tv issue but the wi-fi is a nightmare the constant moans from the kids is driving me insane. I've read that you can replace the sky q hub with an aftermarket modem router but I'm after recommendations on what's the best and most importantly easiest to set-up.

if you kind folk could enlighten me that would make a very frustrated sky customer happy and keep the kids off my back 🙂

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 25 Jan 2021 11:47:39 GMT

@Darts+Fan180

I have superfast over FTTC and had no issues since replacing my Sky Q hub with a TP-Link modem/router (VR2100) and make use of their OneMesh system.

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Mon, 25 Jan 2021 13:51:24 GMT

@Skull+Treatythanks for your reply mate i really appreciate it. I have an engineer booked for the 3rd Feb but your recomendation is good enough for me if it cant be solved (which i suspect it wont) i need something that can handle alot of traffic as our house is wi-fi mad and the TP links seem to be good.

The mesh system you mentioned is that an add on or built into the router?

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 25 Jan 2021 13:56:57 GMT

@Darts+Fan180

The OneMesh is TP-link's own mesh system and they have have a number of products available.

More than happy with it since swapping out the Q hub.

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Mon, 25 Jan 2021 14:00:20 GMT

@Skull+Treatyperfect thanks for that mate i think the deco range of prodcuts look like it could be the one?

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 25 Jan 2021 14:12:24 GMT

@Darts+Fan180

I don't think the Deco's are modems too, so you may well need a modem if you're wanting to use Deco's. The Sky Q hub doesnt have a bridge mode, so using the Deco behind the Q hub and turning off the Wifi may work but you will have double NAT which can impact gaming and work VPN's

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Mon, 25 Jan 2021 14:24:59 GMT

@Skull+Treatymy plan was to buy the modem/router you suggest and to bypass (remove) the sky q hub as thats where i think the wifi issue is and then connect the mesh system to it for whole home coverage. I was previously on BT whole home and the sky speeds are better if wired in but lacks the wifi coverage of the whole home system (were in a bungalow over a large square footage) Overall im happy with the sky speeds but its just the wifi issue which seems to be a common theme looking at the forums.

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 25 Jan 2021 14:38:46 GMT

@Darts+Fan180

Are you on Superfast with Sky?

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Mon, 25 Jan 2021 14:40:52 GMT

@Skull+Treatyyes mate with boost and the new 4.2 hub.

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 25 Jan 2021 15:08:12 GMT

@Darts+Fan180

I'm on superfast (FTTC) and the TP-link option worked without issue. Just connected the modem into laptop (via ethernet) and set-up from there, took about 5 minutes. Best to do so via the web browser rather than the phone app, some of the set-up items dont show in the app.

This link shows a guide for someone swapping out their hub for a TP-Link. he's later added the Deco M5 so might be the same set-up as you.

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Mon, 25 Jan 2021 15:53:40 GMT

@Skull+TreatyThats absolutley bang on mate nice one. Ill get the router on order and see what happens. Ill add the deco system once i have the router set up. Thanks for your help mate i really appreciate it.

Re: Replacing Sky Q Modem Router Suggestions??

Darts+Fan180 — Sun, 31 Jan 2021 21:56:04 GMT

@Skull+Treaty hi buddy so after several more days of constant Wi-fi drop outs and the kids driving me insane I brought a tp link modem router and the speed difference was unreal but I also brought the tp link deco mesh system for whole home Wi-fi coverage and now I've got 32mbps constant Wi-fi all round the house plus the sky q hasn't dropped connection at all! I put the sky system back in to try it again and guess what 2mbps constant Wi-fi drop outs and kids calling me all the names under the sun. Now to try and get out of the broadband boost contract as it's not worth a thing!

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Sun, 31 Jan 2021 22:01:10 GMT

@Darts+Fan180

So it all worked out for you? If so may you click the answer option?

Good luck on getting the boost back!

Re: Replacing Sky Q Modem Router Suggestions??

Aimey+Adamson — Mon, 05 Apr 2021 15:10:03 GMT

Hi, I have issues all

over the house with connectivity, looking at the tp link vr2100, is it simply a case of plug and play and replace the sky hub?

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Mon, 05 Apr 2021 15:26:01 GMT

@Aimey+Adamson

What broadband package do you currently have with Sky?

Re: Replacing Sky Q Modem Router Suggestions??

adamwadecheetah — Tue, 11 May 2021 18:56:38 GMT

Hi there - Wondering if any help available here still.. After following the thread above and checking elsewhere online I bought a TP Link router to replace my Sky Q broadband router. When the engineer came though, he said he couldn't replace the Sky router because Sky would not divulge the UN & Password needed to activate the internet... any advice? Thanks in advance! @Darts+Fan180 @Skull+Treaty @Aimey+Adamson

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Tue, 11 May 2021 19:02:03 GMT

@adamwadecheetah

What TP-Link modem/router did you go for?
You're looking to replace the Sky Q hub, so assuming you have FTTC Superfast?

Re: Replacing Sky Q Modem Router Suggestions??

cookiemonsteruk — Tue, 11 May 2021 19:09:32 GMT

@adamwadecheetah

To be precise

12 character mac address of router is the username eg 12345678abcd@skydsl

Password is last 6 digits eg 78abcd

Represented as client identifier

12345678abcd@skydsl|78abcd

But as @Skull+Treaty says we need the exact model to see if it support sky mer/ipoe/dhcp 61

Re: Replacing Sky Q Modem Router Suggestions??

adamwadecheetah — Tue, 11 May 2021 19:21:22 GMT

Thanks @cookiemonsteruk @Darts+Fan180

The model I have is TP-Link Archer VR2100 Advanced Wi-Fi Modem Router Wi-Fi AC2100

The MAC address for my broadband port appears to be 9c:31:c3:33:d0:72

Therefore I would use 9c31c333d072@skydsl ?

Re: Replacing Sky Q Modem Router Suggestions??

Skull+Treaty — Tue, 11 May 2021 19:23:46 GMT

@adamwadecheetah

Just generic for that device, follow these steps and you should be fine - note not to use the tether app to set-up, use Ethernet connected device to set up

Plug in your TP-Link to a power supply and connect the grey DSL cable to the corresponding port on the back of your router.
Connect the other end of your DSL cable to the micro-filter that comes with the router and connect it to your phone socket. If you already have a micro-filter, replace it with the new one.
Connect the network cable to port 1 on the router, then connect the other end to your laptop.
Open a browser window and navigate to http://192.168.1.1.
The TP-Link will ask you to set an admin password – make sure you use something secure.
Once in, the TP-Link setup wizard will start:

Input your location and time zone. Click Next.
Select Sky(MER)_VDSL from the ISP list. Make sure it’s this one, as this is Sky fibre. The other Sky option in the list is for Sky Broadband and will not work for fibre connections.
In the username field, enter abcdefgh@skydsl
In the password field, enter 1234567890abcdef
Click Next, then set up your wireless network how you see fit.
The TP-Link will then test the Internet connection and you should see a success message. If you do not, wait for the DSL light to stop flashing and try again – it should work just fine.