topic Re: Broadband not going active in Archive

Broadband not going active

LukeA2000 — Thu, 29 Jul 2021 11:42:49 GMT

So my broadband is supposed to go live today I receive a text message from sky saying it's gone active I have tried to connect to the internet and there is no internet I go over to the hub and the internet light isnt green but it should be according to sky anyone help I have tried the trouble shooting guides and they didn't resolve anything

Re: Broadband not going active

cookiemonsteruk — Thu, 29 Jul 2021 11:47:31 GMT

@LukeA2000

It can take up to midnight to activate even if you have received the sms

Re: Broadband not going active

LukeA2000 — Thu, 29 Jul 2021 11:59:55 GMT

I am on the phone to sky getting it sorted now and even they said I went active this morning as it says on there systems

Re: Broadband not going active

TimmyBGood — Thu, 29 Jul 2021 12:21:29 GMT

@LukeA2000

Yes, but that doesn't mean data is flowing: as @cookiemonsteruk indicates, many posts here suggest that this may not happen until midnight on the activation date.

Re: Broadband not going active

Daisy13579 — Thu, 07 Apr 2022 15:25:56 GMT

I'm having the same problem. I was supposed to have it all installed yesterday. Sky engineer fitted the dish and set up TV AND did a great job. But No sign of openreach all day. I had one missed call but nobody turned up after having a message they would. I tried calling the contact number openreach sent me for engineer called 'William ', which when I rang it, was called Alex and working in another part of the country. I waited in until 6pm after booking a day of for the installation (was told 1-6pm).

Late evening around 8ish, an openreach person rang me, asking if an engineer turned up, which I said no. He apologised and said they would 'be disciplinary action taken'. Next thing, at 9pm, an openreach van stops outside my house. I asked the person driving it why was there, and he was checking there was a line to my house, which there is. He said he'd connect it first thing the following morning (ie today). I received a message at 7am to say it's all connected and I now have sky bb, it's activated but alas...Still no broadband. Only 2 green lights on the box. I can't get through to anyone for any help or answers. I'm starting to think it was a mistake joining up. If anyone can offer any help, it would be greatly appreciated.. many thanks

Re: Broadband not going active

TimmyBGood — Thu, 07 Apr 2022 15:29:33 GMT

@Daisy13579 wrote:

He said he'd connect it first thing the following morning (ie today). I received a message at 7am to say it's all connected and I now have sky bb, it's activated but alas...Still no broadband.

As indicated above, activation today means midnight tonight would be the latest expected point for data to start flowing: the fact that yesterday was the scheduled date doesn't change that.

Re: Broadband not going active

Daisy13579 — Thu, 07 Apr 2022 15:32:16 GMT

What should I do if still not activated by tomorrow..it's been frustrating today just trying to get any feedback, so thank you for replying..it's very much appreciated. Is it better just to post on here or is there actually a living human being who I can speak to on the phone if there are continued issues? If so which number is best? I've been listening to canned music for ages

Re: Broadband not going active

jamesn123 — Thu, 07 Apr 2022 16:22:20 GMT

@Daisy13579

I've flagged your post to Sky. Look out for an email or message on the forum

Re: Broadband not going active

Mr+Flibbles+86 — Fri, 08 Apr 2022 08:56:34 GMT

Hi @Daisy13579. Have your services gone live yet?

Re: Broadband not going active

Daisy13579 — Fri, 08 Apr 2022 12:59:06 GMT

Hello, Alas, still no Internet. I managed to speak to someone today and they will be arranging for an engineer to visit again to check the bt socket...but they couldn't organise that today, hopefully tomorrow, but as it's the weekend, it will cost me £15 extra, on top of the initial £25 I paid for the initial installation, which was unsuccessful in that I still have no Internet