topic Re: How do i delete my itv hub app? in Archive

How do i delete my itv hub app?

Johnnyclio — Thu, 14 Apr 2022 09:04:56 GMT

I have tried to reset this from the settings, nothing. I've also turned it off at the wall, still nothing. It's so frustrating, I just can't get itv hub to work. I just need to delete it and start again.

Any suggestions?

Re: How do i delete my itv hub app?

bayardm — Thu, 14 Apr 2022 09:15:17 GMT

I don’t think you can.

Re: How do i delete my itv hub app?

SKY1992bf — Thu, 14 Apr 2022 09:42:51 GMT

@Johnnyclio You can't physically delete and reload

you will need to do what's called an app refresh and see if that works

Press Home on your Sky remote, then highlight Settings
Press system management then resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

Re: How do i delete my itv hub app?

Johnnyclio — Thu, 14 Apr 2022 09:45:28 GMT

I've tried to do this previously, and it didn't change anything.

Re: How do i delete my itv hub app?

SKY1992bf — Thu, 14 Apr 2022 09:55:11 GMT

@Johnnyclio Then unfortunately there's nothing more you can do

have you tried a power cycle, turn the unit off at the mains and unplug for 4 minutes and then restart

Re: How do i delete my itv hub app?

Chrisee — Thu, 14 Apr 2022 12:19:50 GMT

@Johnnyclio the refresh happens in the background so you dont see anything happening. Sky are aware that the ITV hub is broken and are. Working with ITV to get it fixed.