topic Re: 2 bars on screen in Archive

2 bars on screen

jmcg46 — Tue, 12 Apr 2022 13:32:06 GMT

I have received my Sky Glass TV and had no issues in setting it up but there are 2 bars that run down the screen affecting the colour, I spoke to sky who said that they are aware and well just to basically wait and see if it repairs. Has anyone else had this issue?

Re: 2 bars on screen

Jayboy1990 — Tue, 12 Apr 2022 13:33:30 GMT

Try performing a full system reboot;

Switch off the power supply for 1 minute then switch back on.

This is a known software issue. If that doesnt resolve the issue then ask Sky for a replacement.

Re: 2 bars on screen

SKY1992bf — Tue, 12 Apr 2022 13:34:03 GMT

@jmcg46 It's what's known as banding, try turning the unit of at the mains for a few minutes and restarting

Re: 2 bars on screen

techman9 — Tue, 12 Apr 2022 13:36:02 GMT

@SKY1992bf It's not banding that's something else it's buggy software.

Re: 2 bars on screen

SKY1992bf — Tue, 12 Apr 2022 13:37:11 GMT

@techman9 wrote:
@SKY1992bf It's not banding that's something else it's buggy software.

@techman9 Thanks for correction