topic Re: New puck - pin locked in Archive

New puck - pin locked

sallyk45 — Mon, 11 Apr 2022 22:04:27 GMT

Hi,

I've just got Sky glass and one puck. The tv is working perfectly but the puck isn't. The pin is constantly locked. I've tried doing a forgot pin but it won't recognise the last 4 digits of the bank account even though they are correct. I've tried turning everything off and starting again but it just gets to the pin which is still locked.

Does anyone know a way to fix this issue please?

thanks

Re: New puck - pin locked

Pastylips — Tue, 12 Apr 2022 06:28:45 GMT

Not got a puck but on the glass it's was the last four didgets of my phone number not bank account, might be worth a punt to try.

Re: New puck - pin locked

Chrisee — Tue, 12 Apr 2022 07:04:16 GMT

@sallyk45 the PIN for all Glass units attached to your account is the same. If your puck wont allow access to the Parental Control settings on the puck using the same number as works on the TV then the puck may not be attached to your account properly so may need setting up again. See here for more on how the PIN system works https://www.sky.com/help/articles/your-sky-glass-pin

If stuck give Sky a call as they can talk you through what to do.