https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3973247#M864357 <P>Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Sat, 09 Apr 2022 09:03:08 GMT Greenfingers001 2022-04-09T09:03:08Z https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3973112#M864356 <P>Having problems with the puck. We have just installed glass which is fine but the puck to my tv upstairs won't allow us to 'watch' anything. &nbsp;It's constantly loading. &nbsp;We can view the menu etc and choose but just get a blank blue screen... help!&nbsp;</P> Fri, 08 Apr 2022 21:04:08 GMT https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3973112#M864356 SJR1802 2022-04-08T21:04:08Z https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3973247#M864357 <P>Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Sat, 09 Apr 2022 09:03:08 GMT https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3973247#M864357 Greenfingers001 2022-04-09T09:03:08Z https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3974757#M864358 <P>Update – We are still looking to help you SJR1802. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 11 Apr 2022 10:35:13 GMT https://helpforum.sky.com/t5/Archive/Blank-blue-screen-after-installing-the-puck/m-p/3974757#M864358 Lisa-P1987 2022-04-11T10:35:13Z