topic Re: Can’t log into sky mobile in Archive

Can’t log into sky mobile

MrsTeese88 — Mon, 01 Feb 2021 13:18:30 GMT

I'm trying to log into my sky mobile app and it says I need to "link account" so I put the details in the asked for. Surname postcode and last 6 digits of account number I use to pay my bills. I do that and it keeps coming up saying account already linked and it won't let me on. Has anyone else had this before? If so how did you resolve it?

Re: Can’t log into sky mobile

caesarome — Mon, 01 Feb 2021 13:40:46 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat which will be via a blue bubble which will appear on the right handside of this page.

Re: Can’t log into sky mobile

Minnie1974 — Wed, 24 Mar 2021 17:08:23 GMT

i am trying to log into sky mobile it keeps asking me to link a sky id number i dont own a sky box

can someone please help

thanks

Re: Can’t log into sky mobile

caesarome — Wed, 24 Mar 2021 17:14:57 GMT

It should be asking you to connect your mobile account to a Sky ID as TV plays no part in this, so are you able to do this ?

Re: Can’t log into sky mobile

DirtyMonkee — Mon, 26 Apr 2021 19:28:28 GMT

Yep same issue. Not solved via online chat or telephone. Bought a new phone from them but can't sign agreement as I can't log in. It'll just get cancelled and they'll lose me as customer.

Re: Can’t log into sky mobile

muzzerwuzz — Sun, 23 May 2021 09:14:54 GMT

I'm having the same issue. The app was working fine until recently I had to sign it to it again. I've managed to link the tv side of things but when selecting the mobile heading it says blah, blah, blah to link account and when I fill in the form it says account already linked but nothing changes. Oh I hate it when something which was working fine, no longer does through no fault of my own. Sort it out Sky!

Re: Can’t log into sky mobile

caesarome — Sun, 23 May 2021 09:25:00 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

Re: Can’t log into sky mobile

TechmanagerMal — Sun, 23 May 2021 10:09:23 GMT

@Lisa-P1987 said this - Sky id won’t link to sky mobile - Sky Community

Re: Can’t log into sky mobile

caesarome — Sun, 23 May 2021 11:02:36 GMT

That appears to be different as that member couldn't link it, while here we have a member that has linked it but the app says otherwise and this is a common issue.

Re: Can’t log into sky mobile

TechmanagerMal — Sun, 23 May 2021 13:52:31 GMT

@caesarome wrote:
That appears to be different as that member couldn't link it, while here we have a member that has linked it but the app says otherwise and this is a common issue.

Point taken, cheers.

Re: Can’t log into sky mobile

muzzerwuzz — Tue, 25 May 2021 13:27:19 GMT

A little embarrassingly I have sorted out my issue. I had made a secondary email address for sky mobile and this is what I had forgotten and was using the primary email to sign back in to the app and not the one I signed up to Sky mobile with. Doh!

Re: Can’t log into sky mobile

janefoxylady06 — Mon, 07 Jun 2021 13:04:38 GMT

Just been trying Again.

Would like to know how much is in piggy bank roll over ,when is my contract up etc.useless .exactly what's happening to you.

Re: Can’t log into sky mobile

caesarome — Mon, 07 Jun 2021 15:16:29 GMT

@janefoxylady06

You can find this out by logging into your account either via the MySky app or your mobile device or online here:

https://www.sky.com/myaccount/mobile

Re: Can’t log into sky mobile

woody10001 — Fri, 23 Jul 2021 23:20:50 GMT

I'm having the same problem. I'm so angry! I can't get any more data from my piggybank

Re: Can’t log into sky mobile

caesarome — Sat, 24 Jul 2021 04:46:03 GMT

What problem are you having @woody10001 ?

Re: Can’t log into sky mobile

Abbo — Wed, 29 Dec 2021 16:36:35 GMT

Same issue. App no longer links to mobile account and cant roll data anymore.

Re: Can’t log into sky mobile

caesarome — Wed, 29 Dec 2021 16:50:32 GMT

@Abbo

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Can’t log into sky mobile

Lisa-P1987 — Wed, 29 Dec 2021 17:09:38 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Can’t log into sky mobile

Tom-W19 — Sun, 02 Jan 2022 14:17:49 GMT

Hi Abbo

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Can’t log into sky mobile

Meg1105 — Tue, 03 May 2022 16:22:30 GMT

I have this issue, i recently purchased sky glass, it wouldnt allow me to do it on my origianl sky account so had to create a new one and got told that the two accoun ts would be linked (mobile&Glass) This has not happened and now i cant access any of my sky mobile details etc.