topic Re: New account, simply query about changeover. in Archive

New account, simply query about changeover.

TeresaW — Sat, 13 Aug 2022 10:41:15 GMT

Hi,
I am looking to start using sky TV and broadband package. I know that sky will handle the changeover from my existing account with BT, that's not a problem.

All I want to know is, my BT account runs out on September 17th, how soon can I put my order in to Sky and have them change it over? I don't want to go too soon and incur charges from either.

Re: New account, simply query about changeover.

SKY1992bf — Sat, 13 Aug 2022 10:47:40 GMT

@TeresaW Sky will only handle changeover of broadband, you will still be responsible for contacting bt for cancelling tv

for tv you need to give bt 31 days notice to cancel so wait until you get to that window (17th August) not sure on the period bt requires for broadband you will need to contact bt to ask

Re: New account, simply query about changeover.

TeresaW — Sat, 13 Aug 2022 10:53:08 GMT

Thank you, that's very helpful