How can I change the account number?

needhelpman — Fri, 12 Aug 2022 12:25:24 GMT

I joined Sky a few years ago and cancelled it once when I moved, and rejoined last year with the same email address.

Now I had some issues with my bills, (I received warning emails) so I try to log into my current account to pay the bills. But every time I try, I keep logging into my older account where I only see "No overdue payment".

How I switch to my new account?

Re: How can I change the account number?

caesarome — Fri, 12 Aug 2022 12:30:00 GMT

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

topic How can I change the account number? in Archive

How can I change the account number?

Re: How can I change the account number?