topic Re: Last two episodes of Gangs of London fail when downloading in Archive

Download Failed technical fault

brad278 — Wed, 16 Nov 2022 19:49:57 GMT

Hi all,

I've just got in tonight and tried to download on demand. Keeps failing on sky max and docs but I've tried sky Atlantic and that's working.

I unplugged for 30 mins, but it's made no difference. I'm usually great at solving issues but this one has me stumped

Constant failed on demand

jowhitby — Wed, 16 Nov 2022 08:45:28 GMT

Hi all.

I am trying to download from the on demand boxset session. Was working fine last night, but now keep getting "failed" banner across the top, when I try. I have turned box set top box and router off to try and see if that worked. It's fine when recording normal live tv only seems to be the on demand that it fails on.

Re: Constant failed on demand

oldfella — Wed, 16 Nov 2022 10:24:13 GMT

@jowhitby wrote:

Hi all.

I am trying to download from the on demand boxset session. Was working fine last night, but now keep getting "failed" banner across the top, when I try. I have turned box set top box and router off to try and see if that worked. It's fine when recording normal live tv only seems to be the on demand that it fails on.

Hi @jowhitby

There does appear to be quite a few issues with On Demand and 4G broadband.

If you are not on this
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Constant failed on demand

jowhitby — Wed, 16 Nov 2022 11:01:33 GMT

@oldfella @Just tried to do what you said, no joy, it's just so frustrating. Thanks for your help though 😊

Technical Fault Download

Lloyd196 — Wed, 16 Nov 2022 17:28:08 GMT

I can't download anything as it says there's a technical fault, I've switched my box off 3 times and re started the wifi and still won't work. Can anyone help?

Re: Sky Q Downloads stuck at 101%

Focaltrip — Wed, 16 Nov 2022 17:28:45 GMT

I also have this issue just started trying to download episode of sat night live from sky comedy. The download starts then flashes up no subscription then starts and stops @ 101%.

Re: Sky Q Downloads stuck at 101%

Laing1 — Wed, 16 Nov 2022 17:31:39 GMT

@Focaltrip wrote:

I also have this issue just started trying to download episode of sat night live from sky comedy. The download starts then flashes up no subscription then starts and stops @ 101%.

@Focaltrip try deleting the programme then going into deleted programmes and deleting it from there finally try downloading it again

Downloads failing

Skittlessteve — Wed, 16 Nov 2022 18:50:45 GMT

I can't download any programmes from my homepage or my on demand page. A message reads "download failed. Technical error"

Everything else with sky Q and internet is working fine.

Download fail message on sky history programme

JayneK65 — Wed, 16 Nov 2022 19:15:07 GMT

Hi. I'm trying to download 'Alone' S9 on sky history that says is 'available until 26th November ' but every episode I try says 'download failed' Sooooo frustrating as watched E1 & 2 and now can't watch the rest. Any ideas?

Download failed

Grundig1 — Wed, 16 Nov 2022 19:21:19 GMT

Hi there when trying to download a programme on sky plus HD box,I'm getting a download failed message. Anyone know how to fix this?

Re: Technical Fault Download

Juicy1970 — Wed, 16 Nov 2022 19:22:19 GMT

Mine won't download either ! 😕

Re: Download failed

BettyWilma — Wed, 16 Nov 2022 19:38:51 GMT

While trying to download episode 3 of White Lotus on Sky Atlantic I am confronted by message download failed. Have tried other programs and received the same message.

I can access You Tube, Netflix and BBC i player.

it seems to be an issue with Sky programs.

please help

Re: Download failed

Keyra — Wed, 16 Nov 2022 19:43:41 GMT

I am also experiencing so looking for advice as well.

Re: Download fail message on sky history programme

caesarome — Wed, 16 Nov 2022 19:49:28 GMT

Have you tried the SD version if it is the HD one that keeps failing ?

Re: Constant failed on demand

Anonymous — Wed, 16 Nov 2022 19:51:45 GMT

Im having the same problem. Just today. Seems to be any sky program, as the bbc and ch4 programs are downloading fine.

Sky Max failed download

ECoulthard — Wed, 16 Nov 2022 19:52:45 GMT

I have been watching Brassic on demand. It's got to episode 6 series 4 and it is failing to download. I have changed it to SD and it's not working. I have also reset the box

Re: Download Failed technical fault

dms1977 — Wed, 16 Nov 2022 20:02:12 GMT

I am having the same problem, tried downloading rob & romesh on sky max, failed, techinal fault keeps coming up.

Re: Download Failed technical fault

wowsers — Wed, 16 Nov 2022 20:06:42 GMT

Also having the same issue. "Download failed" at the top of the screen. On the skymax download it said "failed, technical fault" under the programme description and in the sky Atlantic it said "failed".

I have not managed to find anything that will download. I have tried putting the box into standby and unplugging to reset 3 times. Still doesn't work. Any help please?

Download Failure on Sky Q

oge3 — Wed, 16 Nov 2022 20:10:23 GMT

I have tried downloading programmes on Sky Q but nothing is working. It keeps saying Download failed.

I have reboot the box, reset the box, deleted downloads and nothing has worked so far.

Can anyone assist please

Thanks

Bull Series 6 Episode 1 on catch up

Deb1504 — Wed, 16 Nov 2022 20:12:23 GMT

Hi, I'm trying to watch Bull Series 6 on catch up. I can download all episodes apart from episode one, which gives me an error message when I try to download on my phone, and 'download failed' when I try on my box. How can I watch?

Many thanks

Deb