topic Re: Sky Talk incoming calls get Line Engaged Tone in Archive

Sky Talk incoming calls get Line Engaged Tone

GD1 — Mon, 07 Nov 2022 20:42:29 GMT

Thread created with new thread title to reflect current landline issues.

Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged tone

Peter+Onn — Mon, 07 Nov 2022 12:43:33 GMT

Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged tone

Re: Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged

Peter+Onn — Mon, 07 Nov 2022 12:46:29 GMT

Now getting server unreachable error when dialing from mobile rather than an engaged tone

Re: Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged

Mark39 — Mon, 07 Nov 2022 13:01:12 GMT

If you have Sky VOIP, previous posts suggest that it can be up to 24 hours before the phone service is fully activated. It may be worth you waiting until tomorrow, then restarting your Hub by switching off at the plug for 30 seconds or so, to see if it resolves.

My landline phone will not accept incoming calls but will dial out

ALBIE125 — Mon, 07 Nov 2022 18:05:23 GMT

When someone calls my land line the phone gived the engaged tone, but I can dial out

Re: My landline phone will not accept incoming calls but will dial out

Highlinder — Mon, 07 Nov 2022 18:08:26 GMT

@ALBIE125Have you recently joined or upgrade your Sky package or did this come out of the blue?

landline incoming

ATPIPIN — Mon, 07 Nov 2022 18:36:41 GMT

I can dial out on landline but can't receive any calls.

When I ring from my moblie to my home landline I just get engaged tone.

please help

Re: landline incoming

NikRob81 — Mon, 07 Nov 2022 18:41:29 GMT

Exact same is happening here and I've just been told to check back in 48 hours to see if there is an update on the service. Not good enough. Paying for a service thay doesn't even work!

Re: Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged

NikRob81 — Mon, 07 Nov 2022 18:44:21 GMT

@Mark39 I've been getting told this for the last 48 hours with my landline... still not working. Shocking service to be honest

Re: Switched to sky this morning, broadband OK, Outgoing calls OK, incoming gets a permeant engaged

Kate1626 — Mon, 07 Nov 2022 18:50:16 GMT

im currently having the same issue fibre broadband installed today was receiving incoming calls fine and now nothing, home phone will let me dial out not accept any incoming calls.

gobe through all the step by steps and everything looks fine

ive been on hold to sky for 20 mins now 😞

Re: My landline phone will not accept incoming calls but will dial out

Andy168 — Mon, 07 Nov 2022 18:55:20 GMT

We've got the same problem and it just came out or the blue

Re: landline incoming

Andy168 — Mon, 07 Nov 2022 19:01:46 GMT

We've got the same problem. When we phone landline we get engaged tone, even though they're not in use

Re: My landline phone will not accept incoming calls but will dial out

Highlinder — Mon, 07 Nov 2022 19:03:23 GMT

@Andy168 & @ALBIE125 The quickest way to get this resolved is to call Sky on your landline or mobile would be better just in case Sky wish to test the line and not able to call you back.

When you call you will be asked if this is about Sky mobile say " No ", you will then be asked the nature of the call say " Technical ". You will then be asked for a mobile number give it if you are not already calling from your mobile, you will then be asked to hang up when you get the text " DO NOT HANG UP". You will then be asked do you wish to hang up say " No ", you will then be put into the queue to speak to an advisor.

Sky Talk -

Graham+Norfolk — Mon, 07 Nov 2022 19:03:43 GMT

I can make outgoing calls, but when ringing in, the phone line appears to be engaged, I'm not sure how long this has been the situation. turning the router off and on doesnt work.

Incoming calls not working

Jayleigh95 — Mon, 07 Nov 2022 19:07:16 GMT

Had my broadband and phone for just over a week, all has been going good until today? For some reason no calls are coming through to the house phone, tried ringing off my own phone and there isn't even a dialing tone just completely quiet, although I can make calls off the house phone, just not able to receive them! It's not even ringing at all, been on hold to sky for over an hour! Someone please help me, I've undone everything and turned it off and on, nothing is working!

Re: Incoming calls not working

Highlinder — Mon, 07 Nov 2022 19:08:41 GMT

@Jayleigh95Does your broadband router have a voice light on it?

Re: Sky Talk -

Highlinder — Mon, 07 Nov 2022 19:09:19 GMT

@Graham+NorfolkDoes your router have a voice light?

Re: Incoming calls not working

Jayleigh95 — Mon, 07 Nov 2022 19:10:20 GMT

Yes it has a voice light, all the lights are lit up green

Re: Incoming calls not working

NikRob81 — Mon, 07 Nov 2022 19:10:28 GMT

Think alot of people are having the same problem. Mines been like it for 48 hours and I just keep getting told they are reviewing it. Sat on the phone for 1hr and 20 mins the other day to be put thru to a sales advisor offering me a better sky package. Haven't resolved the issue as of yet! Its so bloody frustrating!

Re: Incoming calls not working

Jayleigh95 — Mon, 07 Nov 2022 19:11:49 GMT

I hope I'm not waiting that long I've got important calls I'm waiting for 🙄 it's ridiculous feel like changing companies already only been with sky for just over a week