topic Re: My sky Q multi room keeps losing WiFi signal in Archive

My sky Q multi room keeps losing WiFi signal

Ahern — Fri, 17 Sep 2021 10:41:33 GMT

I keep having to go to setting and re connect

Re: My sky Q multi room keeps losing WiFi signal

Lisa-P1987 — Fri, 17 Sep 2021 11:40:28 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

Re: My sky Q multi room keeps losing WiFi signal

Graham22 — Sat, 30 Apr 2022 08:26:35 GMT

I have the same problem with my Sky Q, getting sick of having to log in as the scrolling process is so time consuming. My broadband supplier say Sky has a wi fi signal it sends out which interferes with my broadband signal.

Re: My sky Q multi room keeps losing WiFi signal

Laing1 — Sat, 30 Apr 2022 11:11:50 GMT

@Graham22 wrote:

I have the same problem with my Sky Q, getting sick of having to log in as the scrolling process is so time consuming. My broadband supplier say Sky has a wi fi signal it sends out which interferes with my broadband signal.

@Graham22 If Sky is not your broadband provider then your mini box does not connect to your home wifi. It connects to a wifi signal from your main box to form a mesh this signal from the main Q box is on the 5Ghz frequency and on channel 36. If your home wifi is also broadcasting on chanel 36 on the 5Ghzsignal then this can cause problems. The best scenario is to go into settings on your router and move the 5Ghz signal to the highest channel (furthest away from channel 36 ) see if that helps

Re: My sky Q multi room keeps losing WiFi signal

Graham22 — Sat, 30 Apr 2022 11:24:27 GMT

I don't have a mini box just the main Sky Q but I suppose it is the same issue. Thanks

Re: My sky Q multi room keeps losing WiFi signal

Laing1 — Sat, 30 Apr 2022 11:51:21 GMT

@Graham22 wrote:

I have the same problem with my Sky Q, getting sick of having to log in as the scrolling process is so time consuming. My broadband supplier say Sky has a wi fi signal it sends out which interferes with my broadband signal.

@Graham22 I assumed you had a mini as you've posted in a thread relating to a multiroom box keeping on disconnecting.

Re: My sky Q multi room keeps losing WiFi signal

Anonymous — Sat, 30 Apr 2022 16:03:09 GMT

I had this problem due to thick walls in my house. Solution to hardware no issues once done.

Get a couple of plug in connectors, easy job!