topic Sky Q internet running slow in Archive

Sky Q internet running slow

prescol — Thu, 28 Apr 2022 07:10:14 GMT

Done a search round here and this topic comes up a lot.

but here we go, my Internet on my sky Q box while watching Netflix last night went ridiculously slow, so checked it via Netflix, and I was getting 0.65 MB, All other products in my house was running 148 Meg, including Netflix on my LGTV .

Its now gone up this morning to 5 MB but it's still really poor.

Is Sky Throtting my speed because, I'm not using sky broadband. If that's the case then surely they are breaking the law under competition rules. Or is there something else going on?

Re: Sky Q internet running slow

oldfella — Thu, 28 Apr 2022 08:26:43 GMT

@prescol wrote:

Done a search round here and this topic comes up a lot.

but here we go, my Internet on my sky Q box while watching Netflix last night went ridiculously slow, so checked it via Netflix, and I was getting 0.65 MB, All other products in my house was running 148 Meg, including Netflix on my LGTV .

Its now gone up this morning to 5 MB but it's still really poor.

Is Sky Throtting my speed because, I'm not using sky broadband. If that's the case then surely they are breaking the law under competition rules. Or is there something else going on?

Hi @prescol

Try a Reset Settings in the Main Q box hidden menu. This may help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Re: Sky Q internet running slow

PeteRG41 — Thu, 28 Apr 2022 10:49:33 GMT

Or just yank the power cord to the Sky Q box. This will force the network to reconnect.

Re: Sky Q internet running slow

prescol — Thu, 28 Apr 2022 14:19:00 GMT

An update from my previous post,

I went out and bought a powerline adapter, The hardwire it by Ethernet,

turn off the Wi-Fi in the sky Q box by 001 network menu,

reconnected my broadband to a wired connection, got all the IP and gateway numbers to my router, however. ISS is my neighbours router upstairs. She's on sky Broadband. My ISS is a unique name made up by me. So, I can spot it from all the other Wi-Fi is around., but its no good for sky Q boxes it likes sky broadband ISS names 😆

. I don't know my neighbours password so how come the sky Q box dose ? 🤔

was slightly worried about that so I phoned up Sky is Call Centre and she was stumped. she's going to do some research and get back to me.