trouble gaetting on demand programmes

kat1962 — Tue, 26 Apr 2022 15:26:26 GMT

y cant i get on demand programms

Re: trouble gaetting on demand programmes

oldfella — Tue, 26 Apr 2022 15:27:35 GMT

@kat1962 wrote:

y cant i get on demand programms

Hi @kat1962

First check that you are not trying to Download HD or UHD content without the Q HD or UHD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.

Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

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trouble gaetting on demand programmes

Re: trouble gaetting on demand programmes