topic Recording problems in Archive

Recording problems

Kendall — Wed, 06 Apr 2022 18:21:05 GMT

I have Sky signature but cannot access certain channels on catch up through the Sky Q box. I can through my phone in the Sky Go App. Sky Atlantic. Showcase and Comedy being 3 and strangely Ch4. I get a prompt telling me I need to upgrade. Any ideas ?

thanks in advance.

Re: Recording problems

nigea99 — Wed, 06 Apr 2022 18:26:09 GMT

hi @Kendall

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

Re: Recording problems

MightyQuinn — Wed, 06 Apr 2022 18:27:11 GMT

Hi @Kendall Do you subscribe to HD? If not you must download in SD.

Re: Recording problems

Kendall — Wed, 06 Apr 2022 19:56:59 GMT

I have tried to record in SD. No joy, same result.

Re: Recording problems

oldfella — Wed, 06 Apr 2022 20:03:18 GMT

@Kendall wrote:

Hi

I have tried to record in SD. No joy, same result.

Hi @Kendall

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Recording problems

Mr+Flibbles+86 — Thu, 07 Apr 2022 10:08:31 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Recording problems

Lisa-P1987 — Sun, 24 Apr 2022 15:49:25 GMT

Update – Thanks for chatting to us Kendall. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂