topic Peacock items not downloading in Archive

Peacock items not downloading

amitchell — Tue, 30 Nov 2021 17:34:24 GMT

Almost everything I try to download on sky q comes up as item unavailable, I somehow managed to download an episode or two of monk but it won't let me download any more....

Re: Peacock items not downloading

Tom-W19 — Wed, 01 Dec 2021 11:20:40 GMT

Hi amitchell

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Peacock items not downloading

Christodd — Wed, 01 Dec 2021 11:53:30 GMT

I am having the exact same issue with Peacock trying to download heroes. I've managed to get a couple then it just won't download any more saying item unavailable.

Re: Peacock items not downloading

Harsh16 — Wed, 01 Dec 2021 17:46:50 GMT

Hi all. I'm having the same issue where I can download a couple of episodes and then the rest says fault with download. There must be an ongoing issue. Please let me know if there is a way to fix this. Thanks.

Re: Peacock items not downloading

Yoga+guy — Thu, 02 Dec 2021 18:34:44 GMT

I'm having that same problems. Manage to download the occasional Monk episode but can't today. Haven been able to download House all week

Re: Peacock items not downloading

seandrews — Thu, 02 Dec 2021 21:18:12 GMT

There is the odd bit of programming within the Peacock advertising then? I hadn't noticed.

Re: Peacock items not downloading

JakKay — Sun, 05 Dec 2021 19:08:00 GMT

I'm having to unplug and reset my box after nearly every episode to be able to download the next, otherwise I keep getting failed, remote network issue.
Not exactly ideal.
Why release something when it's clearly not fully working

Re: Peacock items not downloading

Harsh16 — Mon, 06 Dec 2021 08:30:43 GMT

Thanks. I tried unplugging and downloading again yesterday but still it still didn't work. I'm with you there. Why bring out a service that isn't fully working. Not sure if anyone from sky is reading this or have been informed as we can't be the only ones having this issue.

Re: Peacock items not downloading

caesarome — Mon, 06 Dec 2021 10:09:53 GMT

@JakKay @Harsh16

Are you BT Broadband customers as there are ongoing issues with downloading various on demand content if you are.

Re: Peacock items not downloading

Harsh16 — Mon, 06 Dec 2021 12:26:31 GMT

@caesarome yes I am a BT Broadband customer. Is there a date of when this will be fixed by or if there is any work around in the meantime? Thanks.

Re: Peacock items not downloading

RJD1910 — Mon, 06 Dec 2021 16:34:31 GMT

I have tried to download from peacock on my sky a box but all I get is a banner saying to upgrade my package but can watch it on the sky go app.

Re: Peacock items not downloading

caesarome — Mon, 06 Dec 2021 17:02:16 GMT

@Harsh16

It is being investigated by Sky as there have been loads of posts on this. In the meantime a possible work around can be found here

@RJD1910

Can you download Peacock content in SD ?

Re: Peacock items not downloading

RJD1910 — Mon, 06 Dec 2021 19:19:09 GMT

Just did a test. Tried downloading the latest episodes of SNL which all have the Peacock symbol on them. If I search it and select Standard format it doesn't work and just says upgrade package. If I go into the Peacock app I can download in Standard format but it doesn't have the latest episodes listed.

Re: Peacock items not downloading

caesarome — Mon, 06 Dec 2021 19:28:18 GMT

Very odd @RJD1910 so I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Peacock items not downloading

seandrews — Tue, 07 Dec 2021 19:43:21 GMT

Everything on there is full of infuriating adverts before during and after & nothing in UHD.

many duplicates of "Sky" shows.

I wish there was an advert free (in programming) section.

basically that would be iPlayer and ITV Hub & a bit of UKTV.

Sky stuff will never ever get on there if they did it as they are just about selling ad space not TV. More so since Comcast.

Disney/Fox/Sky would have been a billion times better.

Re: Peacock items not downloading

coops1980 — Tue, 07 Dec 2021 23:08:36 GMT

Yep, I am having the same issue and am on BT broadband. Trying to download Heroes and it only works sporadically

Re: Peacock items not downloading

Tom647 — Wed, 08 Dec 2021 19:11:41 GMT

Does anyone know of a solution to this? I can't download anything from peacock anymore unless it's SD.

Last week it was working fine but now just says download failed. Is a fix being worked on?

Thanks

Re: Peacock items not downloading

coops1980 — Wed, 08 Dec 2021 19:14:03 GMT

I can't even download SD 😂

Re: Peacock items not downloading

LGUser — Wed, 08 Dec 2021 20:00:33 GMT

Would anyone having trouble downloading from Peacock be with BT? Sky is having trouble with BT.

Re: Peacock items not downloading

Tom647 — Wed, 08 Dec 2021 20:02:45 GMT

Yes I am with BT but wasn't aware of issues. My internet connection etc is fine.