topic Re: red light on front in Archive

red light on front

chirisp — Fri, 04 Mar 2022 09:55:03 GMT

Ther is a red light on the sky q box what does it mean there isn't anything being downloaded or recording It goes off when I switch the box off then on I am new to sky q just getting my head around, it still getting failed recordings and the pop up "this program is no longer available

Re: red light on front

Tommob — Sat, 05 Mar 2022 16:24:21 GMT

Red light on in middle of new Qbox, what is it. It is separate from the on/off light.

Re: red light on front

Laing1 — Sat, 05 Mar 2022 16:42:24 GMT

@Tommob wrote:

Red light on in middle of new Qbox, what is it. It is separate from the on/off light.

@Tommob The red light in the middle of the box shows when you are recording or downloading a programme

Re: red light on front

chirisp — Sat, 05 Mar 2022 16:50:04 GMT

It is separate from the on off light this red light is in the centre of the box it was lit up and I could not see if there was anything being recorded or downloaded how do I find out if there is anything being recorded/downloaded where does it show

Re: red light on front

Laing1 — Sat, 05 Mar 2022 17:11:35 GMT

@chirisp wrote:

It is separate from the on off light this red light is in the centre of the box it was lit up and I could not see if there was anything being recorded or downloaded how do I find out if there is anything being recorded/downloaded where does it show

@chirisp press the Sky logo (yes it is a button) it will take you into recordings to see if you have anything currently recording scroll down to scheduled and select this here you will see all programmes you have set to record and it will show any currently recording.

to see anything you are currently downloading again press the Sky button scroll down to manage select this then you have an option downloading if you are downloading anything it will show in here

Re: red light on front

chirisp — Tue, 08 Mar 2022 10:12:48 GMT

I spoke with a Sky engineer on the 7th March who went thro his computer-aided answers and in the end went through a Software update process it had old software, it seems to have cured the problem(I hope) thanks for all the help

Re: red light on front

Lisa-P1987 — Sun, 13 Mar 2022 11:44:27 GMT

Update – We are still looking to help you chirisp. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: red light on front

chirisp — Sun, 13 Mar 2022 12:51:35 GMT

I still need help from a dk employee regarding being unable to view programmes

Re: red light on front

Laing1 — Sun, 13 Mar 2022 13:46:54 GMT

@chirisp wrote:

I still need help from a dk employee regarding being unable to view programmes

@chirisp I have escalated this to sky again for you

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: red light on front

Lisa-P1987 — Sun, 13 Mar 2022 15:22:35 GMT

Hello there, a Sky Expert is looking to have a private chat with you about this post you made on Sky Community. Community Messaging provides a private conversation with our team. To start this conversation, look out for and select the chat bubble at the bottom left of your screen. Responses aren't immediate which allows you to go about your day, so please check back often. For more information and to check the authenticity of this private message, visit our help article:

Re: red light on front

Mr+Flibbles+86 — Wed, 16 Mar 2022 12:13:47 GMT

Update – Thanks for chatting to us @chirisp. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: red light on front

chirisp — Wed, 16 Mar 2022 15:19:53 GMT

still nee help

Re: red light on front

Laing1 — Wed, 16 Mar 2022 16:56:29 GMT

@chirisp wrote:

still nee help

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: red light on front

Greenfingers001 — Thu, 17 Mar 2022 10:18:29 GMT

Thank you again for escalating this. We have now sent an invite to chat 🙂

Re: red light on front

Ray+Crow — Sun, 17 Apr 2022 20:54:43 GMT

Hi there

im also looking for a bit help on this. My Q box has failed to connect to my Sky router. No issues up until yesterday. All other devices connecting to router, just the Q box not.

Re: red light on front

Ray+Crow — Sun, 17 Apr 2022 20:57:44 GMT

Did a Q box reset. Not a full factory reset or the hard drive reset, just the standard one. Sky is now showing standard footage on loop (just a look what sky has to offer type of thing) Nothing seems to be happening now, box not bringing up menus or anything now.