topic Re: switching credit in Archive

switching credit

bremily95 — Tue, 09 Aug 2022 12:22:07 GMT

i have been chasing my switching credit now for 4 months and have been sent numerous emails asking for a PDF copy which i have sent multiple times. i last sent that off on the 9/6/2022 and i have now heard nothing back. ive had multiple calls with advisors over the phone who all say its nothing to do with them yet they was quick to talk me into taking broadband leaving my contract early an there would be no problem with them giving my back my cease charges. im quite frankly at the end of my teather with it and it makes me want to leave the company. anyone any idea at all how i can get this sorted?

Re: switching credit

SKY1992bf — Tue, 09 Aug 2022 12:31:53 GMT

@bremily95 Does your final bill separate and clearly label the early termination charges

You also needed to send a copy of bank statement in pdf clearly showing this had been paid, did you send this as well

Re: switching credit

bremily95 — Tue, 09 Aug 2022 12:56:43 GMT

hi thank you for getting back to me, yes it does i sent it off multiple times and then they stopped replying

Re: switching credit

SKY1992bf — Tue, 09 Aug 2022 12:59:45 GMT

@bremily95 Did you also send the bank statement in pdf that shows the bill being paid

further did you send them to the specific email address on this link

This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv (currently only applies to sky Q) or broadband)

Re: switching credit

bremily95 — Tue, 09 Aug 2022 13:18:58 GMT

yeah did all of that and still nothing

Re: switching credit

SKY1992bf — Tue, 09 Aug 2022 13:21:12 GMT

@bremily95 I don't know if they can help but to see if they can I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: switching credit

Lisa-P1987 — Tue, 09 Aug 2022 16:09:33 GMT

Thank you for escalating this. We have sent bremily95 an invite to chat 🙂