topic Re: Mini Sky Q box not responding to remote control in Archive

Mini Sky Q box not responding to remote control

MarkQiMark — Mon, 24 Aug 2020 15:36:41 GMT

My Sky Q mini box functions but does not respond to remote. Tried alternative remote but still not working

Re: Mini Sky Q box not responding to remote control

Quoman7 — Mon, 24 Aug 2020 15:44:02 GMT

@MarkQiMark wrote:

My Sky Q mini box functions but does not respond to remote. Tried alternative remote but still not working

Hi @MarkQiMark Try rebooting your main SKYQ box by removing the power cable for 30 sec then reconnect to reboot, then do the same with the mini box, wait for it to fully reboot!

Re: Mini Sky Q box not responding to remote control

RhodeIslandRed — Mon, 24 Aug 2020 15:44:36 GMT

Im having exactly the same issue. was this resolved?

for some reason it wants me to set up my mini q box in 4 steps. the first step is to push the button in ther middle of the remote with the dot. but its doing nothing.

the volume adusts on the tv with the same remote and I can switch the tv off, but its not responding to the button with the dot and therefore wont set up?

any ideas?

Re: Mini Sky Q box not responding to remote control

Anonymous — Mon, 24 Aug 2020 15:47:16 GMT

Hi @MarkQiMark If you haven't already tried it I would power reboot the Mini box. Then un-pair the remote (hold down 7 & 9 until the red light flashes 4 times, repeat with 4 & 6) then see it it responds to IR commands. Finally pair the remote again.

https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with

Re: Mini Sky Q box not responding to remote control

JackGR — Sat, 13 Mar 2021 17:43:00 GMT

The remote test worded for me without the main hub being rest. I reset the mini and do the 7&9 and that worked itself. Cheer whoever posted this! 🤙🏼

Re: Mini Sky Q box not responding to remote control

Gazzspark — Thu, 18 Mar 2021 17:43:45 GMT

The number sequence also helped me, big thanks!

Re: Mini Sky Q box not responding to remote control

Heidiandkevin — Sat, 27 Mar 2021 22:08:17 GMT

The same thing happened to me so could not operate the mini box. Done the 7&9 then 4&6 trick and all sorted. A huge well done and thanks for putting this up, ever thought of working for sky's very poor help service?
Thanks again.

Re: Mini Sky Q box not responding to remote control

Tom.C. — Sun, 28 Mar 2021 12:43:30 GMT

Exactly the same problem for me!

Re: Mini Sky Q box not responding to remote control

CLHOLL — Wed, 21 Apr 2021 22:14:47 GMT

Same thing here. Remote has red lights working but cant seem to connect to Sky Q mini box. Installed last week, worked at first and just stopped. No reset or reboot has worked. Help please.

Re: Mini Sky Q box not responding to remote control

Pete123457788 — Sat, 15 May 2021 13:10:16 GMT

I'm having the same problem - did you get yours fixed in the end? If so, what did you do? Thanks in advance.

Re: Mini Sky Q box not responding to remote control

CLHOLL — Sat, 15 May 2021 14:54:36 GMT

Called Sky. They sent a new remote. Arrived next day, worked straight out of the box!

Re: Mini Sky Q box not responding to remote control

Sandwath — Sun, 04 Jul 2021 17:21:02 GMT

Working perfectly then thunderstorm and although main Q box working mini is not responding and message says no signal try source but not responding to remote

Re: Mini Sky Q box not responding to remote control

Rhonny — Sun, 04 Jul 2021 18:15:59 GMT

@Sandwath

Try changing the source using the TV remote, not the Sky remote. That should help show the Sky screen again. It's possible the mini is responding to the Sky remote, but you're on the wrong input source to show it.

Re: Mini Sky Q box not responding to remote control

HelenGWB — Sun, 10 Oct 2021 09:07:54 GMT

Judging by the message trail, this is a common occurrence. We sort it by turning the Mini Box off and on again. Why haven't SKY responded to fix this issue, and many of the others on this forum. They always question the WiFi signal which I bet, in most cases, is excellent as it is in our house!

Re: Mini Sky Q box not responding to remote control

Markthegrice — Mon, 17 Jan 2022 21:43:27 GMT

This worked for me! Thank you

Re: Mini Sky Q box not responding to remote control

Mark128 — Thu, 07 Apr 2022 14:42:54 GMT

Yes, that worked for me first time! Thank you!!