topic Re: Sky Q mini set up connection issues in Archive

Sky Q mini set up connection issues

Jess25 — Wed, 06 Apr 2022 18:07:05 GMT

I have just received a sky Q mini box for us to set up upstairs. I have tried connecting it on step 2 to our main Sky Q box which is in the living room downstairs but it keeps saying unsuccessful connection. Is there anything we can do to fix this or do we need Sky Q booster? Also how do we obtain a Sky Q booster and are they free? Thanks

Re: Sky Q mini set up connection issues

NickNewark — Wed, 06 Apr 2022 18:12:47 GMT

Hi @Jess25

Can you follow the steps in the link

https://www.sky.com/help/diagnostics/setting-up-sky-q/connect-your-sky-q-mini

Re: Sky Q mini set up connection issues

Jess25 — Wed, 06 Apr 2022 18:21:11 GMT

Hi @NickNewark, thanks for answering. I have tried the troubleshooting etc and it still isn't working

Re: Sky Q mini set up connection issues

oldfella — Wed, 06 Apr 2022 18:24:12 GMT

@Jess25 wrote:

thanks for answering. I have tried the troubleshooting etc and it still isn't working

Hi @Jess25

Any chance you can try temporarily moving it closer to the main Q box to set it up .

Re: Sky Q mini set up connection issues

Jess25 — Wed, 06 Apr 2022 18:33:37 GMT

Hi @oldfella not without connecting it to the TV the main box is already connected to

Re: Sky Q mini set up connection issues

oldfella — Wed, 06 Apr 2022 18:35:52 GMT

@Jess25 wrote:

Hi @oldfella not without connecting it to the TV the main box is already connected to

Assume this has a spare HDMI input @Jess25

Then yes try that.

Re: Sky Q mini set up connection issues

oldfella — Wed, 06 Apr 2022 18:45:42 GMT

Hi @Jess25

Assuming you get it connected near the main Q box when you move it to its proper location, reboot the main Q box and wait until this is back up and fully running before you power on the mini.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky Q mini set up connection issues

Jess25 — Thu, 07 Apr 2022 12:27:15 GMT

Hi @oldfella, I have connected it to the main TV and tried connecting it next to the Sky Q main box but it is still saying unsucessful connection. Is there anything else I can do or do I need to get someone to come out and have a look at it?

Re: Sky Q mini set up connection issues

oldfella — Thu, 07 Apr 2022 12:32:53 GMT

@Jess25 wrote:

Hi @oldfella, I have connected it to the main TV and tried connecting it next to the Sky Q main box but it is still saying unsucessful connection. Is there anything else I can do or do I need to get someone to come out and have a look at it?

Hi @Jess25

Are you carrying out Network Reset on the mini?

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect to main Q box by pressing the WPS button on the main box (not the mini)