topic Reinstate multi room a few days after subscription ceased in Archive

Reinstate multi room a few days after subscription ceased

Ali-Bali — Wed, 06 Apr 2022 19:08:20 GMT

I recently recontracted & due to v high cost of tv & broadband I elected to drop sky Multiroom & golf. We had Multiroom on a £6pm deal & golf on £10. Couldn't justify the £15 & £18 charges for each!

anyways.. my 31 days are now up so my mini box is switched off the service but I don't have the packaging sent out to return yet. There is now a £10pm deal in Multiroom I am considering however they want £50 set up!! I still have the box, surely that shouldn't apply as it must just be pressing a few buttons to reactivate..?

I cannot get through to speak to a human as their automated service doesn't seem to allow for questions that don't fit the mould.. will I be able to reactivate at just the £10pm cost & waive the set up fee? If the answer is no to that it can all go back.. many thanks in advance..

Re: Reinstate multi room a few days after subscription ceased

LGUser — Wed, 06 Apr 2022 19:09:58 GMT

@Ali-Bali wrote:
I recently recontracted & due to v high cost of tv & broadband I elected to drop sky Multiroom & golf. We had Multiroom on a £6pm deal & golf on £10. Couldn't justify the £15 & £18 charges for each!
anyways.. my 31 days are now up so my mini box is switched off the service but I don't have the packaging sent out to return yet. There is now a £10pm deal in Multiroom I am considering however they want £50 set up!! I still have the box, surely that shouldn't apply as it must just be pressing a few buttons to reactivate..?
I cannot get through to speak to a human as their automated service doesn't seem to allow for questions that don't fit the mould.. will I be able to reactivate at just the £10pm cost & waive the set up fee? If the answer is no to that it can all go back.. many thanks in advance..

I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

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Re: Reinstate multi room a few days after subscription ceased

oldfella — Wed, 06 Apr 2022 19:10:18 GMT

@Ali-Bali wrote:

I recently recontracted & due to v high cost of tv & broadband I elected to drop sky Multiroom & golf. We had Multiroom on a £6pm deal & golf on £10. Couldn't justify the £15 & £18 charges for each!

anyways.. my 31 days are now up so my mini box is switched off the service but I don't have the packaging sent out to return yet. There is now a £10pm deal in Multiroom I am considering however they want £50 set up!! I still have the box, surely that shouldn't apply as it must just be pressing a few buttons to reactivate..?

I cannot get through to speak to a human as their automated service doesn't seem to allow for questions that don't fit the mould.. will I be able to reactivate at just the £10pm cost & waive the set up fee? If the answer is no to that it can all go back.. many thanks in advance..

Hi @Ali-Bali

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.

Once you get through ignore all recorded messages and wait for an agent.