topic Re: Recordings in Archive

Recordings

Griffin90 — Wed, 23 Feb 2022 19:22:19 GMT

For the past few days my series link recordings have not been recording all we are getting is "Technical Fault" we have done the usual reset the boxes pulled the plug out for 10mins and still the same. Is there anything else we can do??

Re: Recordings

Lisa-P1987 — Thu, 24 Feb 2022 16:48:08 GMT

I will escalate this to our community chat for you Griffin90. Please look out for an email or chat bubble. We look forward to speaking to you 🙂

Re: Recordings

JMRD34 — Wed, 30 Mar 2022 11:38:26 GMT

I have recently experienced the same problem with recording Pointless on BBC1 Scotland. They fail with a Technical Fault.

Re: Recordings

dmy24 — Thu, 31 Mar 2022 13:02:04 GMT

Hi there, I have raised your issue to our Sky Community team. Look out for a blue chat bubble that will appear when an adviser invites you to a chat. If the chat is not accepted within 48 hours it will be closed 🙂

Re: Recordings

Mr+Flibbles+86 — Wed, 06 Apr 2022 09:49:42 GMT

Update – Thanks for chatting to us JMRD34. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now.

Re: Recordings

westcorkdigital — Wed, 06 Apr 2022 10:00:07 GMT

generally when series links fail its either a software problem but when its a technical error it can mean the harddrive is on its way out

Re: Recordings

JMRD34 — Wed, 06 Apr 2022 11:21:54 GMT

Thanks for the chat @Mr+Flibbles+86 , I tried the update and the recording worked last night. Hopefully that's solved it.