topic Re: Disney + Sorry something went wrong in Archive

Disney + Sorry something went wrong

Markw77 — Sun, 20 Mar 2022 15:57:50 GMT

Hi I've just put a new sky q minibox in my boys bedroom. Everything works on there recordings, tv guide, Netflix, prime and YouTube etc however Disney plus. I'd pull my hair out if I had any. The app loads up no problem however I'm either getting the blue circle of death spinning round or i usually get Sorry, something went wrong. Please try again later. I've done speedtests and there fine, I've done a software update but still the same. Please help someone

Thanks in advance,

Mark

Re: Disney + Sorry something went wrong

Lisa-P1987 — Mon, 21 Mar 2022 13:15:04 GMT

Hi there @Markw77. Give this a try.

On the remote, press Home, scroll down to the word settings (do not press select yet)

With the word settings highlighted, on the keypad, press,0,0,1 and select.

This takes you into a hidden installer menu.

You want to scroll down to reset, the go to apps refresh. Select this and then confirm it.

The apps refresh takes 24 hours in total. If after that you are still having an issue, come back and let us know here on the community and we can get this case escalated to be investigated.

Re: Disney + Sorry something went wrong

BelloRoad — Tue, 05 Apr 2022 16:06:13 GMT

Hi there, I am experiencing the exact same issue and the app refresh hasn't worked.
disney + is working fine on the main box but we don't watch it there. Are there any other fixes?

thanks