topic Re: SkyQ Mini not working in Archive

SkyQ Mini not working

TheReakJAK — Fri, 25 Mar 2022 11:18:25 GMT

We have a SkyQ mini box in our bedroom and have had it working without problems for near on three years.

The past week we had the box unplugged due to work taking place in our bedroom, since plugging it back in we can't seem to get it to work properly, if at all.

When you turn it on it immediately has TV playing and is on the homescreen menu, then when going to TV guide nothing is displayed and within minutes changes to a bluescreen saying needs to reconnect to the internet.

We've tried reparing to the main SkyQ box as well as re-entering the wifi password, but it seems to be on a continuous loop of failing.

Unplugged and waited 30 seconds, again will come on with TV picture, but then does the same again!

Can anyone think of anything I am missing?

Re: SkyQ Mini not working

oldfella — Fri, 25 Mar 2022 11:24:18 GMT

@TheReakJAK wrote:

We have a SkyQ mini box in our bedroom and have had it working without problems for near on three years.

The past week we had the box unplugged due to work taking place in our bedroom, since plugging it back in we can't seem to get it to work properly, if at all.

When you turn it on it immediately has TV playing and is on the homescreen menu, then when going to TV guide nothing is displayed and within minutes changes to a bluescreen saying needs to reconnect to the internet.

We've tried reparing to the main SkyQ box as well as re-entering the wifi password, but it seems to be on a continuous loop of failing.

Unplugged and waited 30 seconds, again will come on with TV picture, but then does the same again!

Can anyone think of anything I am missing?

Hi @TheReakJAK

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

If you are 3rd party Broadband then you can only connect the mini to the main Q box by WPS (or another working mini by WPS if nearer than the main Q box)

Re: SkyQ Mini not working

TheReakJAK — Fri, 25 Mar 2022 11:46:51 GMT

Hi @oldfella

Thank you. I will give that a try when I am home later today and let you know the outcome.

Re: SkyQ Mini not working

Mart+P — Fri, 25 Mar 2022 15:57:23 GMT

I have exactly the same problem with my Sky Q Mini box, as of yesterday evening. Is it a coincidence that this has happened ?

Re: SkyQ Mini not working

TheReakJAK — Fri, 25 Mar 2022 16:05:50 GMT

@Mart+P That does seem odd doesn't it!

And I don't agree with having to pay additional money for their 'protect' product in the event of things going wrong, I expect that to be a given when you are paying ongoing for their services.

Re: SkyQ Mini not working

Daniel0210 — Fri, 25 Mar 2022 16:15:44 GMT

@TheReakJAK wrote:

@Mart+P That does seem odd doesn't it!

And I don't agree with having to pay additional money for their 'protect' product in the event of things going wrong, I expect that to be a given when you are paying ongoing for their services.

@TheReakJAK

If you mean Sky Protect, that is purely optional and is run by Domestic and General not Sky. Sky Q boxes and mini boxes are loaned to you and are repaired or replaced free of charge by Sky.

Re: SkyQ Mini not working

TheReakJAK — Fri, 25 Mar 2022 16:14:50 GMT

@Daniel0210 @I know it's optional. But when you're spending the money you pay each month to Sky, this should be something that is automatically included, not for an additional fee.

Re: SkyQ Mini not working

oldfella — Fri, 25 Mar 2022 16:17:23 GMT

@TheReakJAK wrote:

@Daniel0210 @I know it's optional. But when you're spending the money you pay each month to Sky, this should be something that is automatically included, not for an additional fee.

Hi @TheReakJAK

As all Q equipment is rented and owned by Sky then they are responsible for all repairs and replacements at no cost to the user. (Mechanical damage excluded).

Re: SkyQ Mini not working

Daniel0210 — Fri, 25 Mar 2022 16:17:27 GMT

@TheReakJAK

Your post crossed with mine being added to. Your loaned Q box and any mini boxes are repaired or replaced foc by Sky.