topic Re: No sound for Netflix in Archive

No sound for Netflix

Dodgy+bloke — Tue, 12 May 2020 18:39:44 GMT

just got sound bar and works with sky but not amazon or Netflix.

Please supply remedy

Re: No sound for Netflix

mike+simmonds — Tue, 12 May 2020 18:45:45 GMT

hi @Dodgy+bloke

What device are you using to view Amazon and Netflix ?

Re: No sound for Netflix

Dodgy+bloke — Tue, 12 May 2020 19:09:34 GMT

Samsung tv. UE55HU7500

sky q box and now sky sound bar. That works but not when I want amz or Netflix

Re: No sound for Netflix

mike+simmonds — Tue, 12 May 2020 19:32:23 GMT

Hi @Dodgy+bloke

So you must be using an app on the Samsung to view Amazon

Could you double check your connections

Do you have an HDMI cable from your TV in to the PINK socket of the soundbox

Then an HDMI cable from your Sky Q box to the other HDMI socket of the soundbar ( the one next to the optical socket)

You would also need an optical cable from the TV to the soundbox

If you have all that your TV apps should work

Please post again if not. Hope this helps

Re: No sound for Netflix

Dodgy+bloke — Tue, 12 May 2020 19:38:52 GMT

Connection is correct. Works when sky is on.

yes have app for both Netflix and amazon from tv remote. But sound bar stops working and have to use tv sound.

the purpose of sound bar is to use whilst these are on

sure it is probably a simple fix. Can not be the first to raise this issue.

Re: No sound for Netflix

mike+simmonds — Tue, 12 May 2020 19:53:10 GMT

hi @Dodgy+bloke

When watching the TV apps are you switching the soundbox to optical ?

Re: No sound for Netflix

Dodgy+bloke — Tue, 12 May 2020 20:16:55 GMT

Yes. But no sound from bar comes out

Re: No sound for Netflix

mike+simmonds — Tue, 12 May 2020 20:23:26 GMT

Hi @Dodgy+bloke

Check your TV sound settings to make sure optical is switched on

Re: No sound for Netflix

Big+Stevie — Wed, 13 May 2020 12:15:17 GMT

If watching Netflix from the TV app I think you need an optical cable going from your tv into the soundbox.

The HDMI connection from Sky Q to your TV can only carry sound from programs being watched on the Sky Q box.

Re: No sound for Netflix

Dodgy+bloke — Thu, 14 May 2020 08:06:27 GMT

I finally managed a workaround. Netflix does work via soundbar if Netflix app is used via Sky, rather than the TV. Sky App does not support Amazon. (why !!!). Using the optical mode on the soundbar I can get amazon, need to turn down the TV volume and the soundbar does work; not as well and needs to improve.

sky should develop a proper workaround as this will be a common request.

Re: No sound for Netflix

mike+simmonds — Thu, 14 May 2020 08:51:22 GMT

Glad you got it working @Dodgy+bloke

The Amazon app is often requested by customers to be on the Sky platform but my guess is that the nature of the Amazon Prime subscription has made it a difficult deal for Amazon and Sky to agree on

I agree an HDMI Arc return function would be useful in the Soundbox but no suggestions that is on the way from anything I've read

Re: No sound for Netflix

Wildwood081 — Sun, 17 May 2020 20:23:20 GMT

I had a similar issue mate until I realised that my TV's output via Optical was set to DTS, the Sky Soundbox can't (or won't) output any DTS signal. Which is a shame really.

Re: No sound for Netflix

Garrreth — Tue, 15 Feb 2022 22:13:48 GMT

The fix, set sound on sky box to standard Dolby digital. Digital plus doesn't work. Bingo. You are welcome.

Re: No sound for Netflix

Dodgy+bloke — Wed, 02 Mar 2022 12:54:46 GMT

All works perfectly now. Forgot to update as it has been fine for a while. Sound us exceptional.

Re: No sound for Netflix

rich196 — Sat, 19 Mar 2022 21:18:05 GMT

How did you resolve this issue? I have a bomaker sound bar that suddenly stopped working through my TV and streaming devices, but still works through sky and the apps on sky, but won't play on anything else?

Re: No sound for Netflix

mike+simmonds — Sat, 19 Mar 2022 21:29:21 GMT

Hi @rich196

Can you say what cables you have connected between your Sky box / TV / and soundbar ?

Re: No sound for Netflix

rich196 — Sat, 19 Mar 2022 23:41:42 GMT

Got arc hdmi from TV to soundbar and hdmi from TV to sky box

Re: No sound for Netflix

mike+simmonds — Sun, 20 Mar 2022 00:09:13 GMT

Hi @rich196

I'm wondering - are you sure your Bomaker model supports arc ?

If it doesn't - the audio signal can only go from your soundbar to the TV and not the other way.

if not you would need to set up an optical cable from your TV to your Soundbar (again - I don't know your Bomaker model so I don't know what inputs it has)

Are you a tech person ? If you're unsure about the arc question - let me know the soundbar model number and I'll take a look online tomorrow and let you know.

Re: No sound for Netflix

rich196 — Sun, 20 Mar 2022 00:29:03 GMT

No not a tech person lol the soundbar is a bomaker tapio 3, thing that baffles me is it was working on all devices, and when we streamed from our phones and used the screen mirroring on the ipad, then suddenly it stopped working through the TV and streaming devices, it will now only play through the sky box.

Re: No sound for Netfli

mike+simmonds — Sun, 20 Mar 2022 00:54:34 GMT

Hi @rich196

The tapio 3 does appear to support arc.

(arc stands for audio return channel and basically means that in your setup, the audio/video signal can go out of your sound bar and through to your TV and importantly the audio signal can go out of your TV and back to the sound bar.)

to get sound from your TV and TV apps you would need this.

in your case however you have explained that the return part has stopped working. So the audio isn't leaving yout tv, going back down the hdmi cable and coming out of your soundbar

The first thing I'd check-not all hdmi sockets on a tv support arc. Double check - the hdmi socket you use on your tv to connect to the sound bar- does it support arc ? It might be marked or you might be able to check your instructions. Perhaps you recently changed with hdmi port you use ? Just exploring possibilities 🤔

Obviously check both the hdmi cables are firmly plugged in -if you have any spares -try those instead. If you don't have spares - swap the two cables over and see if anything changes.

If you are still struggling -one more thing you can try is to get hold of a cheap optical cable and put it out of your TV and in to your tapio 3. Then for TV and TV apps just select optical on the tapio- that should work if you can't find any other solution.

If you do this - you will have to make sure you enable optical as a TV audio option in your TV sound settings

hope that gives you a few things to look at - but I am around tomorrow and will try to log on to the forum if you are stuck and I'll try to think again.